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1 Vacancy
Job Description
Documentation Strategies Inc. (docstrats) is searching for a Deskside Support Engineer for our client in Rochester NY
The Associate Deskside Support Engineer will play a crucial role in providing technical support and assistance to our office staff. You will be responsible for ensuring the smooth operation of our office technology and systems as well as maintaining a secure and protected environment. This is an exciting opportunity to contribute to the success of our organization by delivering highquality support services.
Whats in it for you:
- Growth opportunities to uplevel your career
- A peoplecentric culture embracing and celebrating diverse perspectives backgrounds and experiences within our team
- Competitive compensation and comprehensive benefits focused on wellbeing
- An opportunity to shape the future of health care by joining a team recognized as aBest Place to Workfor and one of theBest Companies to Work For in New York
Qualifications youll bring:
- An AA/AS or BA/BS in a technical discipline Computer Science preferred.
- IT certification such as A MCDS or equivalence experience as a deskside support technician or similar role
- The availability to work onsite fulltime.
- 13 years Computer Hardware experience required 5 years preferred.
- 3 years customer service experience
- Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
- Strong knowledge of computer hardware software and operating systems.
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
Your key responsibilities:
- Provide deskside support to office staff resolving technical issues and troubleshooting problems in a timely manner.
- Install configure and maintain hardware and software including computers printers and other office equipment.
- Collaborate with the Digital team to implement and maintain security measures ensuring the protection of sensitive data and information.
- Assist in the setup and configuration of new workstations ensuring they are properly connected to the network and have the necessary software installed.
- Conduct regular maintenance and updates on office technology ensuring optimal performance and minimizing downtime.
- Train office staff on the proper use of technology and software applications promoting efficiency and productivity.
- Document and track technical issues and resolutions maintaining accurate records for future reference.
- Stay uptodate with the latest technology trends and advancements continuously improving your technical skills and knowledge.
- Other duties as assigned by leadership.
- Contribute to our humble pursuit of excellence by performing various responsibilities that may arise reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where youll be:
Onsite Rochester NY Office
Requirements
Required Experience:
IC
Employment Type
Full-Time
