Community Manager
Community Manager
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Job Alert
You will be updated with latest job alerts via email
$ 69000 - 84000
1 Vacancy
Job Description
THE COMPANY
KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genredefining worldwide sensation PUBG: Battlegrounds our stellar studios based across the globe include PUBG Studios Striking Distance Studios Unknown Worlds Bluehole Studio RisingWings and more. In collaboration with our passionate and driven team we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.
THE OPPORTUNITY
We are seeking an experienced Community Manager to develop and execute community engagement and social media campaigns for KRAFTONs game titles across Western markets. The Community Manager will focus on building and managing online communities increasing brand awareness and driving meaningful engagement. The Community Manager will report to the North American Community & Social Lead to support the West Publishing Services department.
This position is a hybrid role out of El Segundo CA.
RESPONSIBILITIES:
- Community Engagement & Growth: Create and implement innovative social media and community engagement initiatives campaigns and plans to increase community participation and advocacy.
- Player Communication: Foster and manage communities across multiple titles by interacting with players responding to inquiries and addressing feedback in a timely and professional manner.
- Social Media Strategy & : Develop implement and optimize datadriven social media strategies to increase engagement brand awareness and audience growth; Monitor trends analytics and insights
- CrossFunctional Alignment: Act as the bridge between the community and internal teams providing valuable insights and feedback from the community to Publishing Divisions; advocate for community needs by effectively engaging stakeholders.
- Sentiment and Feedback Analysis: Monitor and collect quantitative and qualitative community feedback to create sentiment reports.
- Performance Analysis & Optimization: Track analyze and report on key performance indicators (KPIs) related to social media and community engagement.
- Crisis Management & ProblemSolving: Respond swiftly to crises or sensitive issues on community platforms collaborating with stakeholders when necessary.
QUALIFICATIONS:
- Bachelors degree
- 5 years of experience in games industry
- Proven track record in developing and fostering game communities
- Deep understanding of community and social media platforms such as Discord and Reddit
- Ability to proactively create plans with a strategic mindset
- Excellent prioritization and time management skills
- Ability to effectively collaborate with crossfunctional teams across multiple regions
- Strong written and verbal communication organizational and interpersonal skills
- A passion for video games and entertainment industries
BONUS:
- Written proficiency in another language other than English is a plus
Reasonable Accommodation
KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position perform essential job functions and/or to receive other benefits and privileges of employment please contact the HR Talent team at KRAFTON Americas to begin the interactive process.
EEOC statement
KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
In California the expected salary range for this position is $69000$84000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of jobrelated factors that can include experience education skills and location.
Due to recent scams our recruiters will only reach out to you via @sds @krafton or @pubg. If you received an email and are unsure you can always email
Required Experience:
IC
Employment Type
Full Time
