Registration Quality Specialist II
Registration Quality Specialist II
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Job Description
About ECC:
Work Schedule:
Rate of Pay/Benefits:
This is a FullTime Support Staff position at grade 11 with an annual salary range of $36133 to $48177. The salary offer will be based on education and experience in alignment with the Colleges compensation philosophy and the current Collective Bargaining Agreement (CBA) if applicable.
Benefits:
- Medical Dental Vision Insurance
- Life and LongTerm Disability Insurance
- Flexible Spending Account (FSA DCA Commuter)
- Retirement Plans (Pension 457b 403b)
- Time Off with Pay
- Professional Development/Expense
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Sick Banks
FLSA Status:
Grant Funded:
Job Summary:
An employee in this position classification performs work of moderate difficulty to maintain the data integrity of student records. Work is defined by the ability to additionally assist with student registration. General supervision is received by the assigned manager.
Required Knowledge Skills & Abilities:
- Associates degree (AA) or equivalent from twoyear college or technical school with a minimum of 3 years customer service experience; or equivalent combination of training and experience.
- Working skill to collect and analyze information and problem solve.
- Working skill in independently organizing work to meet established deadlines while maintaining attention to detail and accuracy at times in pressure situations in a fast paced dynamic work environment.
- Working skill in interpersonal interaction to be applied to a variety of individuals with differing education ethnic and socioeconomic backgrounds.
- Working skill in developing and maintaining positive and professional relationships with internal and external customers.
- Working skill in written and verbal communication.
- Working skill in operating a personal computer applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Desired Knowledge Skills & Abilities:
- Some knowledge of an educational setting.
Essential Duties:
- Conduct quality control reviews applicant entry and registration and records error resolution to ensure accuracy of data. Identify patterns or issues and recommend resolution steps to minimize errors. Collaboration with departments to ensure data accuracy.
- Process returned correspondence and other address control processes; coordinate duplicate record process and joint agreement registration reconciliation.
- Coordinate ICCB and National Student Clearinghouse report edits.
- Verify student records and process any necessary changes to ensure accuracy.
- Register students for both credit/noncredit classes through all modalities utilized including researching verifying & monitoring in compliance with prerequisites.
- Recommend procedure changes and training to insure data accuracy.
- Respond to all inquiries through all modalities utilized as a member of the registration team.
- Maintains required training licensure and/or certification.
- Maintains confidentiality of privileged information and adheres to applicable privacy laws.
- Demonstrates sensitivity understanding and respect of diverse populations within the workplace.
- Maintains an understanding of the work of colleagues to effectively provide backup and/or support for coworkers during times when the division is shortstaffed or experiencing an increased volume of work.
- Adheres to department guidelines for attendance and punctuality.
Other Duties:
- Perform other jobrelated duties as assigned which pertain to the job description.
- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Physical Demands:
Light (up to 25 lbs occasionally or 10 lbs frequently)
Visual Acuity:
Close visual acuity (e.g. computer assembly)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative
Current SSECCA Union Member Information:
The initial posting date for this position is 04/09/ Community College Support Staff Association (SSECCA) members that apply by 04/16/2025 and meet the posted minimum qualifications will receive full consideration.
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate or tolerate discrimination against any member of its community on the basis of race color national origin ancestry sex/gender/gender identity age religion disability pregnancy veteran status marital status sexual orientation or any other status protected by applicable federal state or local law in matters of admissions employment or in any aspect of the educational programs or activities it offers.
In addition Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices educational opportunities and programs and services. If you need a reasonable accommodation for any part of the application and hiring process please notify the Colleges EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a casebycase basis.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
