Senior SERVICENOW Technical Specialist Architect Become founding member of new team for global SERVICENOW consulting partner Cape Town Hybrid R900K R1m
Senior SERVICENOW Technical Specialist Architect Become founding member of new team for global SERVICENOW consulting partner Cape Town Hybrid R900K R1m
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Job Description
Job Description
Unique opportunity for a ServiceNow Technical Specialist / Architect to be a founding member of a brandnew Cape Town team for a global ServiceNow consulting & implementation partner.
Based in Cape Town this Senior ServiceNow Specialist role offers in between R900K and R1m.
The Client:
Global ServiceNow Consulting & Implementation partner with its brand new Cape Town office as the hub of ServiceNow operations expertise.
The Role:
You will work closely with the Head of Practice and the Head of Operations taking ownership of the technical delivery of enterpriselevel ServiceNow projects. Youll guide technical engagements ensure highquality solution design and delivery and drive successful outcomes for clients.
As a key member of their team you will play a critical role in shaping and delivering ServiceNow modules including ITSM Pro ITOM HRSD APM and SPM.
Your Responsibilities:
Lead ServiceNow Implementations: Architect and manage the endtoend implementation of scalable ServiceNow solutions including ITSM Pro ITOM (Discovery) HRSD APM and SPM.
Client Collaboration: Work closely with business leaders and technical teams to gather requirements and turn them into actionable robust ServiceNow solutions.
Best Practices & Standards: Champion ServiceNow best practices ensuring solutions align with both client requirements and longterm platform sustainability.
Customization & Development: Lead the development and customization of ServiceNow using JavaScript Flow Designer REST/SOAP APIs and other integration technologies to deliver tailored solutions.
Quality Assurance: Oversee testing audits and review processes for new implementations or existing workflows ensuring quality and performance standards are met.
Mentorship & Leadership: Provide expert guidance to the team and third parties encouraging collaboration and technical excellence.
Complex Problem Resolution: Tackle advanced technical challenges ensuring system stability performance and reliability.
ServiceNow Instance Ownership: Comanage ServiceNow instance in collaboration with the Head of Practice and Head of Operations.
Strategic Planning & Development: Contribute to account and project planning proposals and the development of services across the ServiceNow practice.
Minimum Requirements:
ServiceNow Expertise: At least 5 years of handson experience in ServiceNow consulting particularly in ITSM Pro ITOM HRSD APM and SPM.
Certifications: ServiceNow certifications such as CIS CAD and CSA are highly desirable.
Advanced Technical Skills: Expertise in JavaScript Flow Designer REST/SOAP APIs and ServiceNow integration strategies.
Architectural Design: Extensive experience designing scalable and complex ServiceNow architectures.
Proven Leadership: Demonstrated success leading largescale ServiceNow implementations with a focus on technical and business alignment.
Communication Skills: Strong clientfacing communication skills with the ability to explain complex technical concepts to both technical and executive stakeholders.
Team Leadership: Proven ability to mentor and lead teams in delivering highquality technical solutions.
Industry Knowledge: Familiarity with investment management applications (e.g. eFront Intralinks Simcorp Dimension) is preferred but not required.
Required Experience:
Exec
Employment Type
Full Time
