Asm Toyota Certified Service Advisor
Asm Toyota Certified Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Now Hiring: Toyota Certified Service Advisor
Location: Franklin Toyota of Statesboro GA
Employment Type: Fulltime
Are you passionate about providing toptier customer service in the automotive industry Join our team as a Toyota Certified Service Advisor and be the key connection between customers and our expert service technicians.
Key Responsibilities:
Customer Interaction & Service Consultation
- Greet customers warmly and assess their vehicle concerns with professionalism and care
- Listen actively to customer needs ask relevant questions and clearly explain recommended services
- Provide accurate cost estimates detailing labor charges parts and service options
Service Coordination & Workflow Management
- Communicate effectively with technicians to relay customer concerns and service needs
- Ensure smooth scheduling and workflow to maximize efficiency in the service department
- Monitor repair progress and keep customers informed about the status of their vehicle
Quality Assurance & Customer Satisfaction
- Review completed repairs with customers to ensure satisfaction and answer any followup questions
- Handle customer complaints or concerns with a solutionsoriented approach
- Build strong relationships with customers by providing exceptional service and fostering trust
Administrative & Record Keeping
- Accurately document customer service requests repair orders and service history
- Ensure all records comply with Toyota dealership policies and industry standards
- Process payments and warranty claims efficiently
Product & Industry Knowledge
- Stay up to date on Toyota vehicle technology service procedures and recall information
- Educate customers about maintenance schedules and recommend future services based on vehicle condition
Qualifications & Skills:
Toyota Certified Service Advisor credentials
Strong automotive knowledge and excellent communication skills
Customerfocused with a commitment to delivering highquality service
Ability to work in a fastpaced environment and manage multiple tasks
Experience with dealership service software preferred
Why Join Us
Competitive salary and commission opportunities
Benefits package including healthcare retirement plans paid time off etc.
Ongoing professional development and training with Toyota
Friendly and dynamic work environment
Come be a part of a team that values expertise integrity and customer satisfaction! Apply today and drive your career forward with us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
