Customer Service Agent II APSC
Customer Service Agent II APSC
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Job Description
We are so glad you are interested in joining Sutter Health!
Organization:
S3Sutter Shared ServicesUtahPosition Overview:
Receives incoming inquiries and service requests from patients employees providers vendors and others via phone email web portal etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations codes policies and procedures to ensure privacy and safety of our employee and patient information.Job Description:
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
1 years experience in Human Resources Payroll Accounts Payable Supply Chain and/or Revenue Cycle.
1 years experience with computer programs such as Microsoft Office electronic mail and information systems or database programs.
SKILLS AND KNOWLEDGE
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources Payroll Accounts Payable Supply Chain Revenue Cycle Customer Billing.
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences including nonmedical people.
Time management and organizational skills including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
Requires the ability to work with and maintain confidential information.
Work independently as well as be part of the team including accomplishing multiple tasks in an environment with interruptions.
Identify evaluate and resolve standard problems by selecting appropriate solutions from established options.
Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Operate office equipment such as multilined phones printers faxes copiers and scanners.
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday FridayWeekend Requirements:
NoneBenefits:
YesUnions:
NoPosition Status:
NonExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $19.67 to $26.56 / hour. California New Jersey and Washington Pay Range is $24.58 to $33.19 / hour. Colorado Florida Georgia Illinois Michigan Minnesota Nevada North Carolina Ohio Oregon Pennsylvania Texas and Virginia Pay Range is $22.13 to $29.88 / hour. Arizona Arkansas Idaho Louisiana Missouri Montana South Carolina Tennessee and Utah Pay Range is $19.67 to $26.56 / hour.The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
