Field Operations Specialist - Detroit- Sustainability Solutions
Field Operations Specialist - Detroit- Sustainability Solutions
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Salary Not Disclosed
1 Vacancy
Job Description
BASIC FUNCTION
Support daily operations within their respective area with a specific focus on account coverage and supporting new
business opportunities within Stryker Sustainability Solutions including new account implementations collection
expansion administrative leave PTO sick time coverage performs collection assessments and customer educational
support.
RESPONSIBILITIES
Provides account coverage to ensure uninterrupted customer service and consistent collections.
Coordinates with Service Managers Regional Service Supervisors and Sales team for operations planning and
administration.
Provides Service Leadership with accountlevel information and feedback by utilizing collection assessments.
Supports projects and continuous improvement initiatives with the Service Enablement Manager.
Supports the implementation of new customer accounts and product line expansion.
Ensures effective patient surgical and vascular care collections as related to Stryker Sustainability Solutions.
Responsible for documenting and maintaining Stryker Sustainability Solutions equipment shipping items and
collection areas.
Effectively builds and maintains relationships and trust in both new and existing accounts.
Interacts with staff OR personnel Supply Chain EVS Sales Reps O.R. Management facility champions Hospital
Administration and other Stryker employees stakeholders and partners.
Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Employee Handbook.
Communicates injuries reportable occurrences and performance related feedback.
PHYSICAL REQUIREMENTS
Medium work: Exerting up to 60 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.
Must be able to effectively use computer programs e.g. Word Excel Outlook Power BI and Power Point).
Must be able to communicate telephonically.
Must be able to use common office equipment (e.g. calculator PC fax machine etc..
MENTAL REQUIREMENTS
Effectively and efficiently work in high stress and conflict situations.
Ability to simultaneously address multiple complex problems.
Work as an integral part of a team.
Ability to interact appropriately with a variety of individuals including customers and internal partners.
Must be able to analyze and resolve nonroutine product issues using independent judgment.
SKILLS/EXPERIENCE REQUIRED
Sustainability Service background preferred
Basic knowledge of Stryker Sustainability Solutions products and programs
Excellent Leadership Organization and Analytical skills.
Excellent interpersonal and communication skills
Demonstrates professional work ethic and attitude at all times.
Respects patient confidentiality.
Up to 80 overnight travel required
EDUCATION/TRAINING REQUIRED
Bachelors degree (B.S. or B.A. in a related field preferred.
Travel Percentage: 80Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID19 vaccination as an essential function of their role.Required Experience:
Unclear Seniority
Employment Type
Full-Time
