Help Desk Analyst

Accenture Federal Services

Posted on : 14-04-2025

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1 Vacancy

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Job Location

Howard County, MD - USA

Monthly Salary

$ 87900 - 117300

Vacancy

1 Vacancy

Posted on : 14-04-2025

Job Description

At Accenture Federal Services nothing matters more than helping the US federal government make the nation stronger and safer and life better for 13000 people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense national security public safety civilian and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive collaborative and caring community where you can be empowered to grow learn and thrive through handson experience certifications industry training and more.

Join us to drive positive lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a Help Desk Support Analyst to provide user support and customer service on client supported applications and platforms.

Responsibilities:

The Level 1 Help Desk Specialist shall possess the following capabilities:

Receive triage and route tickets to Tier 2 Help Desk according
Compile and organize data for monthly status reports
Develop an understanding of the numerous process flows to other IT systems create and maintain user accounts
Create Help Desk tickets in the designated ticket tracking system provide an initial acknowledgement to the end user validating receipt of the ticket
Assist users with account creation accessing and using IT systems
Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
Analyze log and track issue and problem tickets related to Intelink application
Provide trend analysis and metrics to the Government based on gather data and monthly status reports
Ensure compliance with security procedures for data handling participate in planning sessions for process improvement

Qualifications:

Bachelors degree in a Technical Math or Business discipline from an accredited college or University is required OR an Associates degree with 4 years of experience or six 6 years of experience without a degree.
Certifications: Compliance with DoD 8570.01M with a minimum certification of IAT Level I

Bonus points if you have:

Strong verbal and written communications skills
Able to engage with users in a professional manner and present technical concepts plainly to nontechnical customers
Ability to interface with Government personnel
Desire to learn new technologies and willing to share knowledge with the team

Security Clearance:

Active TS/SCI with Polygraph

As required by local law Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states ofCalifornia Colorado Hawaii Illinois Maryland Minnesota New York Washington and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to office location role skill set and level of experience. Accenture Federal Services offers a wide variety of benefits.You can find more information on benefits here. We accept applications on an ongoing basis and there is no fixed deadline to apply.

The pay range for the states of California Colorado Hawaii Illinois Maryland Minnesota New York Washington and the District of Columbia is:

$87900 $117300 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative which helps us better serve our clients and our communities.Read more here

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law. Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities. For details view a copy of the AccentureFederal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally as an Affirmative Action Employer for Veterans and Individuals with Disabilities Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident live in or plan to work from Los Angeles County upon being hired for this position pleaseclick here for additional important information.

Required Experience:

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Accenture Federal Services

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Help Desk Analyst

Accenture Federal Services

Job Description

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About Company

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