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Job Location drjobs

Howard County, MD - USA

Monthly Salary drjobs

$ 87900 - 117300

Vacancy

1 Vacancy

Job Description

At Accenture Federal Services nothing matters more than helping the US federal government make the nation stronger and safer and life better for 13000 people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense national security public safety civilian and military health organizations.
Join Accenture Federal Services to do the work you love in an inclusive collaborative and caring community where you can be empowered to grow learn and thrive through handson experience certifications industry training and more.
Join us to drive positive lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a Help Desk Support Analyst to provide user support and customer service on client supported applications and platforms.

Responsibilities:

The Level 1 Help Desk Specialist shall possess the following capabilities:

  • Receive triage and route tickets to Tier 2 Help Desk according
  • Compile and organize data for monthly status reports
  • Develop an understanding of the numerous process flows to other IT systems create and maintain user accounts
  • Create Help Desk tickets in the designated ticket tracking system provide an initial acknowledgement to the end user validating receipt of the ticket
  • Assist users with account creation accessing and using IT systems
  • Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
  • Analyze log and track issue and problem tickets related to Intelink application
  • Provide trend analysis and metrics to the Government based on gather data and monthly status reports
  • Ensure compliance with security procedures for data handling participate in planning sessions for process improvement

Qualifications:

  • Bachelors degree in a Technical Math or Business discipline from an accredited college or University is required OR an Associates degree with 4 years of experience or six 6 years of experience without a degree.
  • Certifications: Compliance with DoD 8570.01M with a minimum certification of IAT Level I

Bonus points if you have:

  • Strong verbal and written communications skills
  • Able to engage with users in a professional manner and present technical concepts plainly to nontechnical customers
  • Ability to interface with Government personnel
  • Desire to learn new technologies and willing to share knowledge with the team

Security Clearance:

  • Active TS/SCI with Polygraph

As required by local law Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states ofCalifornia Colorado Hawaii Illinois Maryland Minnesota New York Washington and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to office location role skill set and level of experience. Accenture Federal Services offers a wide variety of benefits.You can find more information on benefits here. We accept applications on an ongoing basis and there is no fixed deadline to apply.

The pay range for the states of California Colorado Hawaii Illinois Maryland Minnesota New York Washington and the District of Columbia is:

$87900 $117300 USD


Required Experience:

IC

Employment Type

Full Time

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