Fleet Support Engineer
Fleet Support Engineer
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1 Vacancy
Job Description
Req ID:458647
At Alstom we understand transport networks and what moves people. From highspeed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
The job of Fleet Support Engineer also called Help Desk Engineer consists in providing technical expertise to both the Operator (Control Room possibly directly drivers) and Alstom teams analyzing data coming from the smart system (onboard trackside) and from the Operator. For this they can rely on Alstoms most advanced tools especially TrainTracer and HealthHub suite enabling not only trains remote monitoring but also predictive maintenance and prognosis for the highest service performances. Provide leadership in Fleet support technicians on technically based questions. Assist the Lead Fleet Support Engineer as needed.
We can summarize their mission by four key roles:
The first role of Fleet Support Engineers is to analyze real time information available from the remote monitoring systems especially Alstom Health Hub providing to the whole transport organization an accurate view of the current condition of the rolling stock and infrastructure equipment for the best Availability of the whole system.
- This real time monitoring enables immediate efficient advice to the Control Room in contact with the drivers (possibly directly to the drivers themselves) in case of system fault occurring during service combining equipment status with technical knowledge to ensure minimum perturbation of the service.
- Remote monitoring also enables the early detection of necessary maintenance (preventive or corrective) before it becomes visible in service allowing maximum system availability for minimum maintenance (notion of predictive and CBM: conditionbased maintenance). Based on dashboards and rules generating alerts (defined from Alstom returnofexperience worldwide and/or customized) Help Desk operators can extract from big data the key information and create notifications destined to the maintenance teams for intervention at the best time.
- Assist with heavily technically based questions and heavy reviews of data that require engineering assistance. The use of CAD systems and Electrical schematic to assist the customer and Alstom Employees.
Their second role also real time is to analyze filter and dispatch the failure notifications generated by the Operator (Control Room):
- Confirm necessity of Alstom intervention or reject failure notifications
- Complete notifications/Workorders with all additional data available (e.g. associated faults codes relevant maintenance history etc. providing as many inputs as possible to the troubleshooters at Depos to make their intervention fast and conclusive. Inside the program SES.
- Support the maintenance planner to allocate estimated intervention time.
- Update equipment counters when needed.
- Assist DEPOS with log downloads and reviews to verify that repairs are complete.
- Answer questions from DEPOS on functional troubleshooting questions and component location on train.
- Assist technicians and representatives with technical questions
- Keep team updated on current engineering fixes for fleet reliability issues.
The third role of the Fleet Support Engineer is to support the Alstom teams in improving/sustaining Reliability performance of the Rolling Stock doing background analysis of all data collected: received via various remote systems or collected manually by the maintainers on the different equipment. The purpose of this is:
- Explaining spot failures
- Looking for recurrent failures supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance
- Assessing the efficiency of corrective actions related to recurrent issues monitoring their effect especially for system Reliability.
- Verifying Data is correctly filled out from GSI and making updates if needed to correctly reflect failures in reliability data.
- Data deep dives on reoccurring failures especially on the same trainset.
- Assisting Depos with approved modifications (FMI) to trainsets when questions arrise
The fourth and last role of the Fleet Support Engineer is to remotely assist Amtrak staff for the of the maintenance operations (preventive and corrective) during shifts not covered by the dedicated team of onsite support Engineers. This remote support may call cuttingedge technology such as augmentedreality glasses!
Because knowing perfectly how the rolling stock works is key to provide high quality and accurate support the Fleet Support Engineers may start with several weeks/months with a hands on experience on the trains during the validation period preceding revenue the revenue service. This induction phase may lead to spend significant time on business travel especially in the Alstom facility of Hornell NY in the test site of Pueblo CO and on the NEC (North East Corridor) between Washington DC and Boston MA where the first trains prototypes will complete their type tests.
During this period the Fleet Support Engineers may have an active role for the validations immersed in the Rolling Stock team as Train Control & Monitoring System (TCMS) key user.
Reporting
The Help Desk Operators report hierarchically to the Lead fleet support engineer.
Network & Links (main ones)
Internal : Troubleshooters Services and Rolling Stock Engineering teams Maintenance Planner.
External : Control Room possibly drivers.
Educational Requirements
- Mandatory4 year Engineering degree
- Professional Engineer (PE) qualification not required.
Technical Knowledge / Experience
- preferred 2 years in Railways environment ideally in systems integration or maintenance.
- Minimum overall understanding of train functions is mandatory (any kind of rolling stock: LRV metro regional mainline)
- experience of Train Systems and/or Train Control.
- Knowledge of Electrical motors (DC & AC)
- Experience with CAN BUS systems & Ethernet communications.
- Experience with remote troubleshooting
- Ability to comprehend mechanical Hydraulic and electrical drawings.
Behavioral and Technical Skills / Competencies
- Autonomous
- Good communication abilities and transparency
- Able to say no and manage pressure situations.
- Able to make decisions considering rules and using common sense.
- Open to learn from others.
- Languages: fluent English compulsory / appreciated: French
Job Location / Time / Mobility Requirements
- The job is initially based in New Castle DE.
- Eventually Alstom Fleet Support Engineers may be hosted in Amtraks CNOC (Consolidated National Operations Center) located in Wilmington DE.
- Current organization is based on 3 shifts for 24/7 support.
- Short business trips to other Alstoms sites may be required especially for training during the first months.
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equalopportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Employment Type
Full Time
