Account Manager - Central Queue

Account Manager CQ (German Speaking)

London: Hybrid in office 2 days per week

With millions of diners tens of thousands of restaurants and 23 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a unique insight into the world of hospitality. We champion restaurants bars wineries and other venues around the world helping them attract guests manage capacity improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global network that includes OpenTable and KAYAKs portfolio of travel brands including Swoodoo checkfelix momondo Cheapflights Mundi and HotelsCombined.

Hospitality is all about taking care of others and it defines our culture. Youll work in a welcoming and inclusive environment and get the benefits flexibility and support you need to succeed.

In this role you will:

The Account Manager CQ drives engagement increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote using phone email webinars and other methods to convey ideas perform training and resolve open issues.

It is our mission to look after each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships Are you satisfied by keeping an organized schedule and answering the needs of others Then you will love this role and the OpenTable culture!

Key Responsibilities

• You will lead the overall management of our most valuable business segmentation of customers

• You will resolve customer cases and tasks daily

• You will share data with restaurants to change behavior and drive adoption

• You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability

• Respond to restaurant partner concerns from our Customer Support and field teams

• Perform presentations and training remotely to restaurant customers

• You will encourage customers to think differently about their business in ways that will help both parties achieve success

• You will consistently meet and exceed regular team and individual goals

• Reduce churn

Please apply if:

• Fluent German speaker to business proficiency level

• Account management experience

• Proven record of consultative selling and/or account management

• Deep knowledge of restaurant operations

• Selfmotivated with tried ability to perform well under pressure and against bold goals and deadlines

• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business

• Aptitude for capturing and using data to advise and persuade others to make business decisions

• Excellent communication listening influencing and training skills

• Highreaching tenacious and results driven

• Validated ability to work across many departments to take on problems and achieve results.

• Excellent organization documentation and time management skills

• Shown success working in an unstructured and entrepreneurial environment

• Experience using Salesforce of equivalent CRM solution is a plus

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking business discounts

Diversity Equity and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds experiences perspectives and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform job responsibilities and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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