Sr Director Customer Advocacy
Sr Director Customer Advocacy
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$ 230000 - 245000
1 Vacancy
Job Description
About Us:
Automation Anywhere is a leader in AIpowered process automation that puts AI to work across organizations. The companys Automation Success Platform is powered with specialized AI generative AI and offers process discovery RPA endtoend process orchestration document processing and analytics with a security and governancefirst approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains drive innovation improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AIpowered automation. Learn more at
Our opportunity:
As a recognized leader in the rapidly evolving field of agentic process automation (APA) we are redefining how enterprises achieve scale efficiency and intelligence. We are looking for a visionary and strategic Senior Director of Customer Advocacy to elevate our customer success efforts and champion the transformative impact our platform delivers.
In this pivotal role you will spearhead initiatives that amplify the voice of our customers turning their success stories into powerful proof points of innovation and value. Youll play a critical role in shaping customercentric strategies deepening relationships and building a thriving community of brand advocates. As a senior leader in our B2B SaaS organization you will work crossfunctionally to ensure that the outcomes we drive through agentic automation are not just heardbut celebratedfueling engagement retention and longterm growth.
Location:
Remote role ability to work within any U.S time zone
You will make an impact by being responsible for:
Strategic Leadership
- Developing and executing a comprehensive customer advocacy strategy aligned with company goals and gotomarket initiatives
- Leading crossfunctional efforts to identify and amplify customer success stories through various channels including events case studies webinars and social media
- Establishing and managing referral programs to generate new business opportunities by leveraging existing customer relationships
Customer Engagement
- Building strong relationships with key customers at all levels from executives to operational teams ensuring mutual benefits from advocacy efforts
- Gathering and interpreting customer feedback to shape storytelling opportunities and improve brand positioning in strategic markets
- Creating programs that encourage customers to share their experiences through testimonials speaking engagements videos and other advocacy platforms
Collaboration Across Teams
- Partnering with sales marketing product teams and customer success teams to align advocacy strategies with corporate priorities
- Working closely with creative teams to develop compelling assets such as videos presentations and marketing materials that highlight customer success stories
- Collaborating with field marketing teams to integrate advocacy efforts into lead generation and sales enablement initiatives
Performance Measurement
- Defining key performance indicators (KPIs) for advocacy programs including engagement metrics conversion rates and ROI
- Tracking program performance and provide regular reporting to senior leadership with actionable insights for optimization
Team Leadership
- Building and leading a highperforming customer advocacy team that drives measurable results
- Mentoring team members to foster professional growth while maintaining a collaborative culture focused on delivering exceptional customer value
You will be a great fit if you have:
- Bachelors degree in Marketing Communications Business Administration or a related field. MBA a plus.
- 10 years in customer advocacy public relations or corporate communications within the technology or SaaS industry
- Proven track record of developing successful advocacy programs that drive business growth
- Strong storytelling abilities with experience crafting narratives tailored to diverse audiences
- Experience working in B2B SaaS or technology companies
- Familiarity with tools for managing advocacy programs (e.g. Salesforce HubSpot)
- Knowledge of industry trends and competitive landscape relevant to SaaS solutions
You excel in these key competencies:
- Exceptional communication skills for presenting at all organizational levels
- Analytical mindset with the ability to interpret data and optimize strategies based on insights
- Expertise in managing multiple projects simultaneously while maintaining attention to detail
- Strategic thinker with a passion for building meaningful customer relationships
- Teamoriented leader who thrives in crossfunctional environments
- Adaptable and innovative problemsolver with a focus on delivering results
The base salary range for this position in California New York and Washington is $230000 $245000 and outside of those locations is $a year. The base salary ultimately offered is determined through a review of education industry experience training knowledge skills abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus equity and a full range of medical and other benefits.
Ready to Revolutionize Work Join Us.
This is an opportunity to work with a global passionate team pioneering technology thats redefining the way people work everywhere. Join us and discover the many ways that you can have an impact achieve your potential and go be great.
Job Segment OR Key Words: SaaS Customer Advocacy Marketing Leadership B2B Software Solutions Agentic Process Automation APA
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Benefits and perks youll appreciate:
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- 4 company Achievement days off per year
- Variety of health care and wellbeing benefits
- Paid family/parental leave
- We are a designated Best Place to Work for 2 years in a row! Learn morehere
- Newsweeks Top 100 Most Loved Workplaces in America 2023 Learn morehere
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process email
All unsolicited resumes submitted to any @automationanywhere email address whether submitted by an individual or by an agency will not be eligible for an agency fee.
Required Experience:
Director
Employment Type
Full-Time
