Veterinary Services Business Manager

Position Title: Veterinary Business Manager

Department: Veterinary Services
Reports To: Director of Veterinary Services

Position Overview:

The Veterinary Business Manager (VBM) oversees the daily administrative and business functions of the Louisiana SPCAs Veterinary Services Programs: Shelter Clinic Spay/Neuter/Surgery Clinic and Primary Care Clinic. This role ensures operational efficiency while focusing on financial goals and excellent customer service.

Success in this role leads to:

• Inspired staff and optimized revenue directly supporting the sustainability of our veterinary programs enabling us to serve more animals and families in need.
• Future clinic expansion service innovation and longterm community impact.

Key Responsibilities

Leadership Management and Accountability

• Lead and guide direct reports through expectation setting training and support and performance reviews.
• Oversee daytoday team management including all clinic staff scheduling timeoff requests timecard monitoring and approval and monitoring performance.

Customer Service Excellence

• Ensure exceptional customer service for all clients staff and volunteers by modeling effective communication and problemsolving skills.
• Aggregate and track customer feedback regularly and address any service issues proactively to maintain high levels of satisfaction.
• Resolve escalated customer concerns with empathy and professionalism ensuring positive outcomes even in challenging situations.

Inventory Management

• Oversee supply and medical equipment inventory levels across theclinic.
• Ensure the smooth operation of the online or inhouse pharmacy.
• Verify that clinic operations meet all local state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety.

Financial Reporting

• Monitor and measure financial and operational metrics are met while delivering the organizations desired impact.
• Manage expenses including pharmaceutical orders and other operating costs ensuring adherence to budgeted limits.
• Develop and implement strategies aimed at increasing revenue and optimizing overall financial health through effective pricing service offerings and resource management.
• Create and execute comprehensive business plans focused on longterm
  financial growth including market analysis service diversification and client retention strategies

Operational Excellence

• Work closely with the Medical Manager to ensure that operational workflows across all areas of veterinary services (Shelter Spay/Neuter and Wellness Clinics) are wellstructured and streamlined.
• Regularly assess and implement improvements to internal processes to reduce inefficiencies minimize wait times and increase staff productivity.
• Other duties as assigned

Data Management & Analysis

• Analyze data related to service trends client satisfaction financial performance and operational efficiency to guide improvements.
• Provide insights from data analysis to inform decisions about staffing resource allocation and process optimization.
• Maintain secure and accurate medical records financial data and client information in accordance with regulatory requirements.

Requirements

• Bachelors Degree in Business Administration or 5 years Managing administrative functions within a veterinary or healthcare setting.
• Experience managing 4 direct reports
• Must be 25 have valid State of Louisiana drivers license and a clean driving record

Skills & Competencies

• Advanced skill inpractice management software online pharmacy operations and retail management.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Expertise in financial management including budgeting inventory management and optimizing operational efficiency in a healthcare or veterinary environment.
• Ability to analyze data and generate actionable insights to improve clinic operations.
• Bilingual preferred

Just a couple of other important points:

• You should not be allergic to animals or nut products and must be able to work around all animals; you may be potentially subject to animal and insect bites and scratches.
• Must be able to work with industrial strength cleaners and disinfectants as we have a very strict cleaning protocol.
• Must be able to lift at least 50 pounds; push and pull heavy objects; bend twist reach; perform strenuous physical activities.
• Must be able to act as a first responder during emergency situations.
• Schedule may vary week to week. Weekends and evenings as required.

Benefits include but not limited to:

• Health Insurance Life Insurance 401K match
• PTO and paid holidays
• Qualification and assistance for Public Service Loan Forgiveness

Salary Range:$65000 $78000 per year (commensurate with experience)