ATL Airport Seasonal Full Time Customer Service Agent
ATL Airport Seasonal Full Time Customer Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility has an exciting opportunity for SeasonalFullTime Customer Service Agent(CSA) at Atlantas HartsfieldJackson International airport.
The Customer Service Agent provides superior friendly and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions comments and complaints while working facetoface in airport location. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
This is a Seasonal FullTime position working 40 hours per week.
Responsibilities
- Makes eye contact and greets all customers; identify and attend to customer by name verify rental agreement and reservation thank each customer at the conclusion of their transaction.
- Answer customer questions and provide assistance based on each customers needs and requests by brand. In some locations which offer both brands this job responsibility requires keen understanding of the differences between products and services offered by both.
- Ensure a pleasant smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
- Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions maps local area information and appropriate service information.
- Answer telephone in a friendly helpful and prompt manner.
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Maintain appearance of rental counters and customer areas to present a neat orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- High School Diploma or G.E.D. required.
- Minimum of 1 year experience handling customer service responsibilities.
- A minimumof basic level experience and understanding of a PC and Microsoft Office Products required.
- Must be able to understand read write and speakEnglish.
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents within the past 3 years.
- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
- Must be willing to accept $17.50/hour compensation
- Must be willing to accept a seasonal position.
- Apart from religious observation must be able to work the following available schedules: Each with 1 hour lunch break.
- 3:00pm 12:00am Thursday Monday OFF Tuesday/Wednesday
- 3:00pm 12:00am Saturday Wednesday OFF Thursday/Friday
- 3:00pm 12:00am Tuesday Saturday OFF Sunday/Monday
Required Experience:
Unclear Seniority
Employment Type
Unclear
