Applications Administrator I

GENERAL DESCRIPTION OF POSITION

The Applications Administrator I administers the technology and workflows associated with the software applications. This position acts as a liaison with designated departments application vendors training and other support staff to ensure the highest level of service and availability in a fastpaced constantly growing financial institution. The Applications Administrator I is responsible for customization requests standardized user security security groups application optimization understanding and documenting the information and business needs and working with the IT department for the installation of approved upgrades and maintaining and supporting the application environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides specialized technical expertise and user support necessary for daytoday administration and maintenance of Retail Lending Enterprise and Deposit Operations applications. This duty is performed daily about 25 of the time.

2. Administer the security model based on functional responsibilities. This duty is performed monthly about 5 of the time.

3. Proactively monitor applications provide and advise on solutions that prevent or minimize employee and customer impact. This duty is performed daily about 5 of the time.

4. Work with the Information Security department to implement and maintain standard security groups based on user job function. This duty is performed annually about 5 of the time.

5. Provide production support including but not limited to workflow management researching and resolving system related issues including troubleshooting in a timely manner. This duty is performed annually about 5 of the time.

with stakeholders to receive approval and implement changes. This duty is performed daily about 5 of the time.

7. Complete work in a timely and accurate manner while providing exceptional customer service. This duty is performed daily about 5 of the time.

8. Regularly attend vendors user conference and actively participate in user groups. This duty is performed as needed about 5 of the time.

9. Successfully complete vendor provided training. This duty is performed daily about 5 of the time.

10. Work directly with functional departments to ensure system usage is efficient and understand business needs. This duty is performed as needed about 5 of the time.

11. Recommend system and process changes based on knowledge of application capabilities and business needs. This duty is performed as needed about 5 of the time.

12. Document and maintain all processes and procedures for assigned applications. This duty is performed as needed about 5 of the time.

13. Act as backup for the computer operator as needed. This duty is performed as needed about 5 of the time.

14. Provide assistance in the development and of test scripts for major changes and releases. This duty is performed monthly about 5 of the time.

15. Build and maintain relationships with vendor support and other institutions using the same applications. This duty is performed daily about 10 of the time.

16. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.

17. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.

18. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired) such as basic accounting computer etc. Equivalent of four years in high school plus night trade extension or correspondence school specialized training equal to two years of college plus 2 years related experience and/or training or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. ability to read and understand simple instructions short correspondence notes letters and memos; ability to write simple correspondence. ability to read and understand documents such as policy manuals safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in persontoperson and small group situations with customers clients general public and other employees of the organization. ability to read analyze and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports business correspondence and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral or diagram formats.

REQUIRED CERTIFICATES LICENSES REGISTRATIONS

Bachelors degree in Management Information Systems Computer Technology or related degree plan or related work experience.

Knowledge of the Windows operating environments and the Microsoft Office Suite of products.

Strong problem solving and decision making skills

PREFERRED CERTIFICATES LICENSES REGISTRATIONS

Knowledge Required Education and Experience: Bachelors degree in Management Information Systems Computer Technology or related degree plan or related work experience.
Knowledge of the following applications: Abrigo Sageworks BankTEL BancIntranets Bottomline Compass EDC Cardwizard FIS Bankway Browser FIS ImageCentre FIS Card Management System (CMS) EllieMae Encompass DecisionPro LaserPro Logic Manager nCino Oasis OnBase Presidium ServiceNow Teslar Simplicity and eOriginal
ServiceNow Certified Administrator
nCino Certified Administrator
SalesForce Certified Administrator
Encompass Certified Administrator
ITIL Foundations V3 or V4 Certified

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry Contact Management Spreadsheet Word Processing/Typing

Basic: 10Key Accounting Database Presentation/PowerPoint Programming Languages

WORKING CONDITIONS

Normal working conditions as found within an office setting wherein there is controlled temperature and a low noise level plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

High diversity low physical. Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area or the individual may move about physically in performing a variety of duties.

While performing the functions of this job the employee is continuously required to use hands to finger handle or feel; regularly required to sit talk or hear; occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Knowledge Required Education and Experience:

Bachelors degree in Management Information Systems Computer Technology or related degree plan or related work experience.

Knowledge of the following applications: Abrigo Sageworks BankTEL BancIntranets Bottomline Compass EDC Cardwizard FIS Bankway Browser FIS ImageCentre FIS Card Management System (CMS) EllieMae Encompass DecisionPro LaserPro Logic Manager nCino Oasis OnBase Presidium ServiceNow Teslar Simplicity and eOriginal

This position may require the use of a vehicle to install troubleshoot and/or remove ITrelated equipment network this position is classified as a safety sensitive position.

Required Experience:

Unclear Seniority