Customer Service Representative
Customer Service Representative
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
GARAGA MidAmerica is looking for a customer service representative to join our team in Ponca City. The person in this position will receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone fax or email. Overflow duties include informing customers or receipt prices shipping dates delays preparing quotes and tracking truck deliveries.
RESPONSIBILITIES/AUTHORITIES:
- Enter and approve orders from customers received by phone fax or email the same day they are received. Main daily task is data entry oforders.
- Input and properly process orders once entered.
- Answer all incoming customer calls providing professional assistance and service in addition to followup as needed; insuring needs of the customer are met.
- Check and respond to emails throughout the day.
- Transfer calls and take messages.
- Quote customer price discount and availability as requested within 24 hours of request.
- Respond to expedite requests received from customers.
- Obtain customer technical information or request special quotes if necessary.
- Confer with management or Customer Service Claims Rep to resolve problems or issues.
- Attend training and assist new employees with training.
- Followup and assist coworkers in completing daily tasks.
- Assist logistics department to track deliveries and other daily tasks.
- Other duties as assigned.
QUALIFICATIONS
- Education and/or Experience: High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: Comfortable working with Microsoft applications and other systems.
- Other Skills and Key Competencies: Excellent judgment and discretion; ability to handle multiple priorities simultaneously meet deadlines. Friendly courteous serviceoriented professional outgoing remain calm and professional in a busy environment. Detail oriented and recognize problems identify possible causes and resolve routine problems. Team player with a can do attitude that can work in a fastpaced environment.
Additional Information
- Applicants must be legally authorized to work permanently in the U.S. at the time of application.
- Final candidate must successfully complete a preemployment drug screen and criminal background check.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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