Front of House Operation Assistant Director

At ChickfilA FOH Ops AD is responsible for assisting the FOH Ops Director in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. They are responsible for supervising an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.

Responsibilities include:

• Plan and properly staff for shifts using schedule setups sales forecast labor tracker and other tools
• Communicate needs of the business with FOH Director
• Represent and make decisions for the business as the Operator during the shift: responding to guest and team needs managing labor overseeing cash management set culture etc.
• Prioritize Food Safety in huddles systems and communication with team
• Communicate the vision and periodic goals for the team through shift huddles
• Ensure that we are Winning Hearts Everyday using reports and tools such as SAFE eRQA CEM and AHA.
• Hold team members to the standard and manage disciplinary process for team members on the shift give the GIFT of feedback
• Ensure all checklists are completed entirely in a timely manner
• Ensure that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensure that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensure that Team Members work at a pace to maintain restaurants established speed of service guidelines.
• Ensure that workstations are clean at all times.
• Ensure that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensure that Team Members monitor dining room restroom parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at ChickfilA is more than just a job. Its a steppingstone to a successful future in the world of business. Here are some of the great benefits of working at ChickfilA:

• Flexible Hours You probably have commitments to your family friends school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays All ChickfilA restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A ChickfilA Operator The Operator is an independent business person responsible for the operation of the restaurant who invests time in his or her employees teaching them important business skills for the future.
• Competitive Pay Along with a competitive paycheck you will work in a nurturing environment where you will learn valuable business and people skills.
• Its a Great Place to Work At ChickfilA our Operators consider their team members to be more than just employees they are a highly valued part of each ChickfilA restaurant. Our high retention rate is proof that team members really enjoy working at ChickfilA.

Required Experience:

Director