Product Support Specialist
Product Support Specialist
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Job Description
TheProduct Support Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Quality Assurance team. You know how to be curious about their opportunities and how to be real with feedback and support.
As a growing business Lush needs people that can adapt and evolve to the needs of our business analyse and respond to your learners needs. Our Lush staff live with purpose finding their personal values connected with the values of our business bringing their work and life paths into one holistic journey. #mylushlife
Reporting to the Product and Legislative Assurance Manager the Product Support Specialist undertakes the following RESPONSIBILITIES:
- Collaborate with production rooms to investigate product quality issues leveraging product knowledge to provide handson practical troubleshooting support across manufacturing facilities.
- Collect and analyze data on quality complaints and nonconformances providing findings and recommendations to stakeholders (e.g. manufacturing demand retail senior management) and issue product quality advisories as needed.
- Assist in the implementation maintenance and documentation of quality programs providing input and supporting change management efforts.
- Partner with crossfunctional teams to develop methods for assessing product quality and establishing quality specifications alongside maintaining the UK and NA manufacturing sample library.
- Facilitate crossfunctional reviews of test batches and ensure proper documentation throughout the test batching process.
- Contribute to the development and implementation of SOPs identify areas of need and ensure they are thorough adaptable and feasible for use in production rooms.
- Conduct training for production room staff and management teams on an asneeded basis ensuring adherence to established systems and addressing any gaps to ensure compliance with processes.
- Coordinate and support thirdparty and internal audits ensuring readiness and compliance.
- Support raw material quality assessments including organoleptic and laboratory testing as needed.
- Engage with Rooms and R&D to support R&D troubleshooting and continuous improvement initiatives.
- Performs other duties and responsibilities including quality assurance and quality control tasks as required to support the needs of the business.
You bring the following QUALIFICATIONS:
Required:
- 4 years experience in Lush as a compounder and/or room management
- Proven product knowledge experience
- Strong investigation skills with a curious mindset to assess situations identify issues and develop solutions that result in efficiencies or process improvements
- Good understanding and demonstrated application of Good Manufacturing Practices
- Strong attention to detail
- Strong verbal and written communication skills
- Selfmotivated; works well individually and as a team player
- Has experience coordinating multiple details to stakeholders
- Ability to multitask and meet deadlines
- Positive cando attitude
- Organised and dependable
Preferred:
- Presentation and training skills
Recruitment Process Overview:
Application Deadline: Friday April 18th at 5:00 pm PST
For any questions please contact Talent Acquisition Partner Diana Calero at
Best of luck on your job search and dont forget to follow us to learn more!
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada our largest facilities are located on the unceded territories of the Musqueam Squamish and TsleilWaututh as well as here on the lands of the Mississaugas of the Credit Anishnabeg Chippewa Haudenosaunee and Wendat and now home to manydiverse First Nations Inuit and Mtis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:Calls to Action #92. We recognize that our facilities along with our settler and newcomer staff are guests on this land and as we act to repair past harm we do it together in allyship with Indigenous People everywhere including staff customers and with leadership from organizations and communities we work with.
Required Experience:
Unclear Seniority
Employment Type
Full Time
