Project Manager - Customer Communication Management CCM

About Us
IVE CX & Data is a division of IVE Group Australias leading holistic marketing company. With unmatched breadth and depth of expertise we guide our clients from idea through to executionharnessing data strategy and technology to deliver highperforming personalised communications across every channel.

From digital to print from insights to executionwe connect our clients with customers in powerful and measurable ways.

About the Role

Were seeking a dynamic and experienced Project Manager with a hybrid skillset that includes business analysis customer communication management and martech delivery. Youll lead complex crossfunctional projects for enterprise clients with a strong focus on understanding their communication challenges and translating these into actionable technologyenabled solutions.

As a trusted partner to our clients youll drive requirements gathering engagements lead stakeholder workshops and produce clear and concise business requirement specifications (BRS). Youll thrive in ambiguity draw insights from stakeholders and collaborate across data digital and delivery teams to bring communication strategies to lifeon time and on budget.

This role can be based in Homebush NSW or Richmond/Sunshine VIC.

Key Responsibilities

• Lead the endtoend delivery of customer communication management (CCM) projects including print direct mail email and digital channels.
• Drive requirements discovery through client workshops interviews and analysis sessions.
• Own the development of detailed business requirements documents aligning customer objectives with technical capabilities.
• Act as a bridge between clients internal teams and vendors ensuring clear understanding of scope deliverables and timelines.
• Monitor project health using best practice project management tools and frameworks (PMBOK or equivalent).
• Work collaboratively with internal developers analysts and external suppliers to meet client objectives.
• Provide regular project status reporting identify and resolve issues and continuously look for ways to improve delivery processes.
• Contribute to postproject reviews capturing lessons learned to enhance future engagements.

What Youll Bring

• 5 years in a Project Manager or hybrid PM/BA role ideally within marketing data or technology environments.
• Demonstrated experience in customer communication management technologiesSmartComms Quadient Inspire OpentText or similar platforms is a must.
• Solid understanding of direct mail essential communications and regulated customer correspondence.
• Strong background in business analysisable to extract interpret and document business needs into structured BRS or functional specs.
• Deep understanding of SDLC particularly in marketing and communications contexts.
• Proven leadership in managing crossfunctional teams and resolving complex project challenges.
• Exceptional communication skillsverbal written and visualfor presenting ideas and influencing outcomes.
• Strong stakeholder management and vendor coordination abilities.
• Detailoriented with excellent time management and multitasking abilities.
• Proficiency with Microsoft Office suiteWord Excel PowerPoint and MS Project along with Netsuite ERP.

Nice to Have

• Experience with digital marketing platforms martech stacks or automation tools (e.g. Salesforce Marketing Cloud Adobe Experience Platform Braze AWS).
• Exposure to datadriven marketing personalisation engines or customer journey orchestration.
• Agile or hybrid delivery experience.

Why Join IVE

At IVE youll be part of a collaborative forwardthinking environment where people genuinely care about quality outcomes innovation and each other. Our IVE Care program ensures were committed to wellbeing diversity & inclusion and personal growth.

Youll have the opportunity to grow professionally while working on highimpact meaningful projects for some of Australias leading brands.

Applicants must have full Australian Working Rights.