About Us
Established in 1984 in Mumbai Natural Ice Cream has been pioneer in making artisan ice creams using only fruits dry fruits chocolates milk and sugar. This idea was conceptualised by Mr. R S Kamath CMD of Kamaths Ourtimes Ice Creams Pvt. Ltd. With 30 years of being in the business over 150 outlets across the country and the recently launched stateoftheart factory in Mumbai Natural Ice Cream is still raring to go places. And it is the rare combination of traditional methods and modern technology that will take us there.
About the role
We are seeking a dynamic and experienced Restaurant Manager to lead the operations of our companyowned ice cream Parlor/retail outlet. The ideal candidate will ensure exceptional customer service drive sales and maintain the highest standards of quality and cleanliness. This role requires strong leadership organizational skills and a passion for delivering memorable customer experiences.
Key Responsibilities:
- Oversee daytoday operations ensuring smooth functioning of the parlor.
- Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
- Ensure compliance with food safety and hygiene standards.
- Maintain a high standard of customer service addressing customer inquiries and resolving complaints promptly.
- Create a welcoming and engaging environment for customers.
- Schedule shifts and manage team performance fostering a positive work culture.
- Conduct regular staff meetings to discuss updates promotions and performance goals.
- Analyse sales data to identify trends and opportunities for growth.
- Prepare and manage budgets controlling costs and maximizing profitability.
- Monitor daily cash flow process transactions accurately and ensure financial records are up to date.
- Ensure that the outlet is clean wellmaintained and visually appealing.
- Oversee the maintenance of equipment and promptly address any technical issues.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
- Gratuity
- Health benefits for you your family and your parents.
customer service,operations,sales,customer handling,hospitality industry