AV Service Technician IT
AV Service Technician IT
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Job Description
Serco is a place where you can grow
Join a team of 12000 professionals across APAC and experience a place of challenge opportunity and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:
- Opportunities for professional growth and development
- Supportive work environment with trusted leadership that values diverse perspectives.
- Access to cuttingedge technology and tools
- Opportunity to drive change and make a difference.
- Longterm secure employment with a global company
Make an impact at Serco
As a DTS Service Technician you will play a vital role in supporting both patients and hospital employees in the use of various technologies across Fiona Stanley Hospital (FSH) satellite locations such as FSH Medihotel and FSH Cockburn Mental Health facility and also at Fremantle Hospital.
Our Audio Visual (AV) service provides AV equipment for the hospital to support videoconferencing telemedicine teaching and training conference rooms and clinical spaces.
Our Patient Entertainment System (PES) is an integrated bedside device which provides entertainment information and communication facilities to the patient.
Our Automated Guided Vehicles (AGV) provide autonomous transportation services to the linen supplies and supports other FM operational activities.
In addition you will be part of a team tasked with the providing support to the Hospital s Electronic Key Management System TopCat Auditing tool and various other small systems.
Responsibilities will include:
- Set up and control portable and fixed audiovisual equipment.
- Assist the Systems Administrator and Senior Technician with service upgrades modifications and patches including testing and recommissioning.
- Proactively monitor DTS managed services and initiate investigation of alerts raised on monitoring systems.
- Troubleshoot system errors providing level 1 and 2 support and raising fault reports/work orders to initiate third party repairs.
- Attend reactive callouts to patient rooms clinical spaces and meeting rooms interacting with patients clinicians and other Hospital Users.
- Contributing to the wider DTS teams objectives for the locations we provide service to including Fremantle Hospital FSH Medihotel and FSH Cockburn Health campuses.
Serco is a place for you.
You bring proven expertise in customer liaison and interactions with a strong commitment to resolving customer issues. You are skilled in technical problemsolving coupled with the ability to work both independently and collaboratively to meet operational goals.
To be successful in this role youll have:
- Knowledge of digital and highdefinition AV systems including meeting room equipment and MS Teams conferencing.
- Knowledge in media/content platforms (Video Asset ManagementContent Management Systems). A working knowledge of IPTV video codecs encoding/transcoding video file formats aspect ratios and understanding of filebased workflows.
- High level computer skills digital media web and editing experience would be highly regarded.
- Handson experience installing and replacing electronic components and performing minor repairs such as soldering would be highly regarded.
- Troubleshooting skills and understanding of system schematics and operation manuals.
- Experience working with professional audiovisual systems video conferencing or patient entertainment systems.
Desirable
- AVIXA Certified Technology Specialist
- Crestron accreditation or experience with third party control systems
- Familiarity with ICT Networked AudioVisual Systems.
- ITIL Certifications
As a fastgrowing and successful global company Sercos services span across the areas of justice migration defence space customer services health and urban mobility. In joining us youll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here you will appreciate a flexible approach to worklife that comes with working at a company with longterm governmentbacked contracts.
Are you ready to do important work that really matters
At Serco we bring together the right people the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia New Zealand and Hong Kong and offers unique opportunities to leverage your skills across our core capabilities in health defence maritime justice immigration and community services.
Impact a better future at Serco.
Required Experience:
IC
Employment Type
Full-Time
