Box Office Representative Bilingual Part-Time
Box Office Representative Bilingual Part-Time
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Job Description
Position Title
Department
Reports to
Box Office Representative (PartTime)
Box Office
Box Office Manager
Employment Status
FLSA Status
Effective Date
Temporary FullTime PartTime
NonExempt Exempt
March 2025
Position Summary
Box Office Representatives provide the highest level of customer service while selling and processing ticket orders and refunds using the Long Centers ticketing system Tessitura. This role supports walkup and phone sales and assists with internet ticket sales as needed. On performance dates Box Office Representatives may assist patrons with seating issues handle complaints and distribute willcall tickets.
We are looking for flexible reliable computer savvy parttime box office representatives to join our team with weekday daytime evening weekend and holiday hours available.
Essential Duties and Responsibilities
The essential functions of this role include:
Confidently providing direct sales assistance to patrons by phone and inperson.
Processing payments and refunds for tickets providing confirmation of transactions.
Answering questions concerning pricing schedules seating policies and providing detailed information concerning ticketed events by becoming an expert on the details of upcoming shows programs and events occurring at the Long Center and through our ticketing partners.
Continuously meeting and exceeding customer client and guest services expectations.
Resolving customer complaints in accordance with Long Center policies and guidelines.
Maintaining daily reconciliation reports and other Box Office reporting as needed.
Minimum Qualifications (Knowledge Skills and Abilities)
One year of related customer service/ticketing experience.
Basic computer and phone skills required Tessitura or previous Box Office experience is a plus!
Ability to read and comprehend instructions and troubleshoot problems involving several variables in a variety of situations.
Bilingual
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers handle or feel objects tools or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austins diverse culture. All applicants will receive consideration for employment without regard to race creed color religion national origin sexual orientation gender identity disability sex or age.
Required Experience:
Junior IC
Employment Type
Part-Time
