Gestionnaire Incidents majeursMajor incident Manager DORVAL

Job Description:

Responsabilits

• Assurer la rsolution des incidents de facon efficaces et rapidesdes
• Coordonner toutes activits requises pour solutionner les incidents
• Grer les communications internes et externes
• Traiter des incidents pour sassurer que tous les protocoles sont suivis avec diligence
• Superviser le processus de gestion des incidents et les membres de lquipe impliqus dans la rsolution de lincident.
• Intervenir en cas dincident de service signal en identifier la cause et lancer le processus de gestion des incidents.
• Prioriser les incidents en fonction de leur urgence et de leur influence sur lentreprise.
• Documenter qui dcrivent les protocoles dincident tels que la faon de grer les menaces de cyberscurit ou de corriger les dfaillances des systmes ainsi que des quipements.
• Enregistrement de tous les incidents et de leur rsolution pour voir sil y a des dysfonctionnements rcurrents.
• Ajuster le processus de gestion des incidents au besoin pour en assurer lefficacit.
• Communiquer rapidement avec la haute direction si des problmes majeurs sont dtects dans le systme informatique.
• Exigences relatives au gestionnaire dincidents :
• Baccalaurat en technologie de linformation en gnie ou dans un domaine connexe.
• Au moins 5 annes de solides expriences en rsolution dincidents dans un secteur critique
• Au moins 5 ans dexprience dans la gestion des services informatiques ou un rle similaire.
• Solide connaissance des logiciels de gestion des services informatiques
• Exprience de travail avec des systmes et des logiciels informatiques tels que ServiceNow.
• Excellents leadership avec comptences en gestion et capacit collaborer avec les membres de lquipe.
• Capacit danalyser un volume lev de donnes techniques et de travailler dans un environnement au rythme rapide.
• Solides comptences en rsolution de problmes en analyse et en gestion du temps
• Dispos relever de solides dfis pour assurer lexcellence des services en gestion des incidents
• Bilinguisme Franais anglais
• Doit dtenir un permis de travail canadien valide dure indfinie
• DXC Technology (NYSE : DXC aide les entreprises mondiales grer leurs systmes et oprations critiques tout en modernisant leurs infrastructures informatiques en optimisant les architectures de donnes et en garantissant la scurit et lvolutivit dans les nuages publics privs et hybrides. Les plus grandes entreprises du monde et les organisations du secteur public font confiance DXC pour dployer des services travers lEnterprise Technology Stack afin datteindre de nouveaux niveaux de performance de comptitivit et dexprience client. Apprenezen davantage sur la manire dont nous assurons lexcellence pour nos clients et nos collgues sur DXC.
• Coordinator Critical Incident Manager ServiceNow (Dorval)
• Responding to a reported service incident
• Identifying sources of the incident
• Communicating with all team members involved in resolving the incident.
• Identifying the cause initiating the incident management process.
• Prioritizing incidents according to their urgency and influence on the business.
• Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
• Collaborating with the incident management team to ensure that all protocols are diligently followed.
• Logging all incidents and their resolution to see if there are recurring malfunctions.
• Adjusting the incident management process as required to ensure its effectiveness.
• Communicating with upper management if major issues are found in the IT system.
• Incident Manager Requirements:
• Bachelors degree in information technology engineering or a related field.
• At least 5 years experience working in Incident solving.
• 5 years IT service management or a similar role.
• Strong knowledge of IT service management software ServiceNow
• Experience working with IT systems and software.
• Solid knowledge application and System support
• Excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fastpaced environment.
• Bilinguism French & English
• Must be authorised to work in Canada Indefinitely
• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness
• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please email AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.