Customer service administrator
Customer service administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
his role is all about being the voice of Acis youll often be the first and main contact for our customers providing an amazing service. Bringing your personality and individual flair youll be passionate about making your customers day.
This is a fantastic opportunity to join a welcoming and supportive team and genuinely make a difference to peoples lives.
For more about us please check out our recruitment pack.
Some of the experience/skills we need to consider you:
- Good standard of education with strong numeracy and literacy
- Experience of working in a fast paced customer focussed office environment dealing with enquiries via the telephone digital methods social media and face to face
- Strong IT skills with experience of utilising a customer relationship management system
- Customer focussed and experience of resolving complaints
- Ability to work effectively as part of a team
- Able to portray a positive professional image and have empathy with Acis aims and values
- Have a nonjudgmental approachable and calm approach to communicating with our diverse and vulnerable customers
- Ability to be flexible with working hours to meet the needs of the business.
- Resilience. Working in social housing is a challenging but rewarding career youll be helping to bring real change to our customers lives.
What will make you stand out from the crowd:
- Proactive in seeking results
- Able to make quick and logical decisions in line with current policies and information available
- Knowledge of providing customer support via social media and digitally.
- Experience of repairs diagnosis
- You will own your work to completion supporting others to do the same. When you find problems you provide solutions encouraging new ways of working and an agile mindset.
- You will have the drive to do whats right challenging things that are wrong or not in the spirit of putting our customers first at whatever level this is needed.
- Youll be adept at change having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience and do what is right for your customers.
Being part of the Acis team youll get:
- Generous holiday entitlement 25 days annual leave every year increasing by one to a max of 30 plus bank holidays
- Pension contributions up to 10
- The opportunity to undertake professional training funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling eye tests vaccinations and much more
- Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee weekly shop days out and much more!
- Employee recognition scheme where we celebrate and award our Stars within Acis including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Employee Assistance Programme to give you confidential advice and support when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date so please do not delay in submitting your application.
Acis are committed to equality and diversity are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
Required Experience:
Unclear Seniority
Employment Type
Full-Time
