Technical Production Support Sr Professional

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Technical Production Support Sr Professional do at Fiserv

You will be a part of our Core Acquiring engineering group within Fiservs Global Business Solutions (Payment Acceptance) business. You will join an organization responsible for mission critical platforms that support our payment acquiring business. You will be part of a team that captures millions of payment transactions per day with a peak throughput of over 4000 transactions per second maintaining millisecond response times for some of the largest merchants in the US.

As a part of this Production Support Team you will be responsible for 24x7 support and monitoring for applications that authorize and settle credit debit check and prepaid transactions. You will also provide daytoday support to our clients (merchants gateways vendors) when issues are encountered in the production environment. This position is great for someone who loves to learn has great technical skills enjoys solving puzzles and likes a challenge.

What you will do:

• Provide LevelII application support working closely with Merchant Representatives LevelI support teams and Fiservs Global Command Center.
• Troubleshoot applicationwide issues implement solutions and validate changes
• Participate in a 24/7 oncall rotation to manage scheduled changes and address incidents for payment gateway and backend applications
• Analyze alerts and errors in application logs determining impacts and recommending mitigation steps
• Drive incident resolution calls ensuring effective communication and resolution of merchantspecific and applicationwide issues
• Develop expertise in supported applications and evolve into a subject matter expert
• Communicate complex technical issues to Merchant Representatives Incident Managers Product Owners and various Fiserv team

What you will need to have:

• 4 years of experience in technical support experience including Windows administration
• 1 year of experience with monitoring tools such as Splunk Grafana and Kibana
• Ability to work a 24/7 oncall schedule on a weekly rotation basis
• Bachelors degree in computer science or a relevant field or an equivalent combination of education work or military experience

What would be great to have:

• Experience in the banking payments and/or financial domain
• Experience with network technologies such as LAN/WAN Windows Servers SQL Firewall and POS systems
• Experience with PC/Windows and/or Linux/AIX with a technical aptitude for handling issues independently and under pressure
• Experience managing software applications across a multiunit environment

Important info about this role:

• Were better together! This role is fully onsite.
• This is a fulltime directhire position and no contract options or unsolicited agency submissions will be considered.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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