Performance Optimization Leader

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams delivering growth in an everevolving world. Our goal is to double in size over the next few years which means ambition and risktaking are part of our daily life. If you are tired of the status quo and complacency join our team to help franchisees dominate in their respective areas. Youll be around other winners chasing big goals guaranteed to bring out the best work of your career!

What We Offer:

• Medical Dental and Vision start the first day of the month following your date of hire.
• RSP
• 15 days vacation plus 5 days personal and 5 days emergency leave
• Career growth and advancement

Performance Optimization Leader:

We are currently looking for a dynamic and driven operations leader to join us as a Performance Optimization Leaderin one of our most innovative brands. In this role youll be responsible for growing share with the corporations largest and most sophisticatedcustomers through Carrier Service Level Agreement (SLA) performance activating new service lines and enhancing the customer experience. As part of the operations department youll have the opportunity to develop and implement solutions that continuously improve network performance systems adoption and conflict resolution.

What you will do:

• Grow ServiceMaster share within a portfolio of select strategic carrier customers
• Implement strategies to continuously improve SLA performance for each portfolio customer account by coordinating and leveraging internal and franchise resources
• Work in conjunction with commercial and residential sales teams to identify new service opportunities within the portfolio
• Conduct regular meetings and performance reviews with portfolio customers to ensure alignment and address any concerns.
• Participate in customer service field operations and CAT meetings to address performance and lead opportunities
• Collect analyze and act on performance and market data to identify trends insights and areas for improvement
• Prepare and present regular reports to internal stakeholders and customers highlighting key metrics and performance indicators.
• Act as the escalation point for any issues or disputes that arise with carriers.
• Negotiate contracts and key terms and conditions to ensure timely and effective renewals that protect account profitability
• Represent the Company at a senior level with portfolio customers
• Attend portfolio customer and industry events and lead customer meetings
• Collect and manage market and customer intelligence

Required Knowledge/Skills/Abilities:

• Ability to utilize data to drive decisionmaking and strategic planning
• Ability to manage an existing portfolio of large accounts
• Strong strategic selling capabilities
• Excellent presentation skills
• Team player who enjoys collaborating and working with others on a high functioning team
• Must possess a positive attitude with the ability to build good relationships across the organization and with external partners
• Ability to influence others across all levels of an organization
• Sense of urgency with the ability to meet goals and deadlines
• Strong written and verbal communication skills
• Strong organizational and prioritization skills with the ability to multitask
• Ability to work in a fastpaced environment in which requirements and priorities change
• Able to persevere in overcoming obstacles or setbacks by taking swift and efficient action
• Must be results oriented a selfstarter and have strong initiative
• Selflessness and willingness to make a positive impact every day
• Values diversity and inclusion.

What you will do:

• Bachelors degree or equivalent business or industry experience
• 5 years of experience in managing strategic customer accounts
• Indepth knowledge of the consumer services industry and marketplace preferred
• Experience in contract negotiation
• Experience in large and complex account onboarding
• Ability to travel 50

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needsbased residential and commercial services in the restoration cleaning moving and bioremediation industries. Founded in 1929 the company is home to over 3200 franchisees across 4600 locations serving overhomes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in systemwide sales: ServiceMaster Restore ServiceMaster Clean Merry Maids TWO MEN AND A TRUCK ServiceMaster BioClean Indoor Science.

While each brand maintains a distinct identity we share a commitment to our mission to Making Everyday Heroes More Heroic. From our franchisee experience to career development to our community outreach efforts our values We Serve We Care We Deliver We Do guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are buildersthey love to create lead and see their plan come to life. Our best people understand that while great ideas are important they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors with a specialization inmultilocation and franchised businesses.Since inception affiliates of Roark have invested in 100 multilocation franchised brands which collectively generate $62 billion in annual system revenues from 66000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands in accordance with all applicable laws to recruit hire train and promote persons in all job titles without regard to race color national origin genetic information religious beliefs sex gender identity sexual orientation age marital status pregnancy disability protected veteran status or any other protected classifications activities or conditions as required by federal state and local laws.