Customer Experience Representative
Customer Experience Representative
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$ 47300 - 75700
1 Vacancy
Job Description
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90 of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to businesstobusiness technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow itll be a fun journey!
This position is a hybrid role with the opportunity to work two days remote per week. We have the flexibility of hiring this role in BuffaloNY GreerSouth Carolina or ScottsdaleAZ.
Your Role:
As aCustomer Experience Representativein our dynamic public sector division you will be at the forefront of enhancing customer satisfaction and driving growth.
Collaborating closely with our sales teams vendors and customers you will:
Identify customer needsand recommend innovative solutions.
Provide valuable insightsand partner with crossfunctional teams
Key Responsibilities:
Assist withcustomer quoting and orderingprocesses.
Facilitatetraining and enablementprograms.
Driveendcustomer acquisitionandpipeline development.
Leadupgrades and crosssell initiativesusing platform data.
To excel in this role you must be proactive detailoriented and possess strong followup skills. Your expertise in the customer and/or solutions category will be instrumental in our collective success
What you bring to the role:
A fouryear college degree OR equivalent experience 02 years).
Selfmotivated and proactive with a strong sense of ownership and accountability.
Customercentric mindset with a passion for delivering exceptional service and building strong customer relationships.
Experience in a sales or solutions role within the technology industry preferably with a focus on platform products or services is preferred but not required.
Experience in customer service with strong communication skills especially written.
Strong aptitude for numbers and mathematics.
Ability to work in a highenergy team environment.
Familiarity with computer operations with a solid grasp of Microsoft applications specifically Excel and Outlook.
#LIAH1
#LIhybrid
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and longterm incentives. These awards are allocated based on position level and individual performance. employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match shortterm and longterm disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a preemployment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
