PVR Application Support Consultant

Position Description:

Ready to join an outstanding culture that cares about diversity and inclusion corporate social responsibility and gives the freedom to innovate influence decisions and chart an exciting career
CGI is more than just an IT company. Be part of a team that supports the local community with the ability draw on global bestinclass talent! Benefits include a share purchase program profit sharing wellness credits training and development programs and flexible work schedules.
CGI Calgary is searching for a PVR Application Support Consultant to join our Energy Solutions team. PVR (Production Volume Reporting) is a comprehensive flexible and scalable field data capture system that streamlines and automates the entire production volume reporting life cycle. As a member on the PVR Production Support team you will be working with a team of business analysts developers and subject matter experts supporting PVR clients as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be motivated and have a desire to grow and develop new skills.

Your future duties and responsibilities:

The candidate will handle daytoday support for our PVR clients provide resolutions and escalate as necessary
Perform analysis of clients issues being able to independently handle complex issues
Respond to user support requests by monitoring Jira Service Desk and the Support Mailbox triaging issues and communicating with clients as required
Perform QA testing for new features software fixes and prioritized JIRAs
Review Release notes and provide feedback to technical writers
Contribute to content for monthly User Group meetings
Creating documentation as required
Participate in development meetings with PVR team to review and assist with new development related to PVR business requirements
Implementation of new properties and new clients
Conducting internal and external demo presentations
Create and deliver training materials to clients
Able to work independently and as part of a team
Documenting processes and fixes
Sharing knowledge

Required qualifications to be successful in this role:

3 years of PVR or comparable field data capture system experience
5 years field data capture experience including experience troubleshooting field data capture system issues and/or experience with implementations
A strong knowledge of the Oil & Gas domain
5 years of experience in positions requiring analysis documentation and client interaction
Experience working in service desk support
Experience working in an Agile Development environment
Excellent interpersonal oral and written communication skills
Postsecondary education in a relevant discipline or equivalent work experience
Client Focused strong communication and relationship management skills
Strong Microsoft Office Excel PowerPoint and Word skills

Attributes
Able to multitask effectively
Critical eye for detail
Have excellent time management task planning and prioritization skills
Able to adapt quickly to changing requirements
Able to work effectively with minimal supervision
Ability to build strong relationships with team members
Excellent written and verbal communication skills
Problem solver ability to think outside of the box
Willingness to learn and grow
Embrace emerging technology
Able to provide suggestions for process improvement
Able to follow a triaging process

Nice to Have
Formal training and/or designation related to Business Analysis and/or Project Management
Training and/or designation related to business analysis techniques


#LIAP1

Skills:

• Business Process Documentation
• ITIL
• Jira
• Requirements Analysis
• Business Analysis
• Field Data Capture
• SQL

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.