IT Support Engineer

About Us

At SimplePractice our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed helps them manage their business and practice once theyre up and running and enables new clients to discover and interact with practitioners. Taking a practitionerfirst approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start grow and maintain a successful private practice.

The Role

SimplePractice is the future of practice management. Were at the forefront of making it simple for clinicians to run and grow their practices and growing quickly. Weve built the highestrated practice management software and were on track to become the market leader.

We are looking for an IT Support Engineer who has strong problemsolving capabilities.

Under the supervision of IT Management you will be responsible for maintaining infrastructure components improving internal automation tools and helping to identify and resolve userreported issues.

Responsibilities

• Creation research analysis engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better selfserve IT environment
• Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAAcompliant internal infrastructure
• Create and implement solutions that integrate with the current office infrastructure and support highavailability
• Read documentation design and implement Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python Bash etc.
• Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
• Oncall schedule to support our team members during off hours and weekends
• Provide troubleshooting and problem resolution on employee issues with internal tools
• Maintenance of hardware and software deployed to the infrastructure of the office and workstations
• Aid in onboarding and offboarding responsibilities and procedures
• Connect and communicate with vendors to troubleshoot/implement new hardware and software

Desired Skills & Experience

• High School diploma or equivalent
• At least 2 years of experience in IT
• Systems knowledge Slack Zendesk Google Products Notion.
  • You should be able to use them with ease and be resourceful enough to troubleshoot any issues you have
• Ability to analyze and resolve complex infrastructure resource and application deployment issues.
• Experience in technical quality assurance.
• Record and document results and compare to expected results.
• Great documentation and communication skills.
• Problem solving skills and ability to work under pressure.

Bonus Points

• Bachelors degree in Computer Science (or equivalent) or higher degree and certifications
• 3 years of experience in IT
• Experience in managing Mac laptops
• Experience in managing UniFi hardware
• Audio/Video knowledge for office support
• Passion drive energy and a great attitude!

Technology Stack and Tools you will be working with

• Apple Mobile Device Management
• JumpCloud
• Duo
• UniFi
• Slack
• Google Admin Console
• Zoom
• Jamf Pro

Base Compensation Range

$70000 $80000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately in determining your pay well consider many factors including but not limited to skills experience qualifications geographic location and other jobrelated factors.

Benefits

We offer a competitive benefits program including:

• Medical dental vision life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO) wellbeing days paid holidays and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (SimplePractice or us or we or our). Please note that when you submit your resume or application materials to us for employment purposes we may collect the following categories of personal information about you:

• Identifiers (e.g. name address email address and phone number); protected characteristics (e.g. sex gender age citizenship disability status and veteran status); professional or employmentrelated information (e.g. employment history educational background certificates and licenses work eligibility information and other information obtained from your resume cover letter your responses to our application questions background check forms and your references); other personal records (e.g. signature photograph and criminal background information); and inferences drawn from personal information collected (e.g. creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

• To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws and to maintain security (e.g. to detect and prevent against security risks and incidents to prevent against fraudulent or illegal activity and to ensure compliance with our company policies and procedures).

For more information about our privacy practices please visit our Privacy Policy or contact us at