Scheduling Administrator
Scheduling Administrator
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
$25 $28 an hour
We are looking for aScheduling Administratorto join our team!
The Scheduling Administrator is responsible for direct coordination and management of the daily schedules for Field Technicians providing fire protection services to a wide variety of customers. Expectations include optimal scheduling and dispatch of technicians to ensure all customer obligations are met within PSI efficiency standards.
A flexible hybrid schedule option is available after successful completion of training. You can expect to work 12 days remotely and 34 days in the office each week.
Hourly pay ranges from $25$28/hour depending on applicable skills and experience.
In this role you will:
Scheduling
Create and schedule service and inspection jobs with customers leveraging our Field Service Management software for fire alarm sprinkler suppression extinguisher and gate & door services.
Review reports daily to ensure efficient technician schedules (jobs and travel time) meeting scheduling productivity standards.
Maintain a list of jobs that have flexible service windows to allow for rapid updating of technician schedules due to lastminute schedule disruptions.
Field emergency service calls and reroute technicians based on geographic location availability and required skillset.
Assist technicians and customers with schedulespecific questions escalating to the manager when appropriate.
Communication
Meet PSI customer service standards through proactive communications via Field Service Management software phone and email.
Ensure the customer clearly understands our fees for services rendered.
Coordinate closely with technicians managers and other internal stakeholders relaying information to and from customers.
Answer customer calls regarding inspections repairs and emergency services.
Ensure all information needed by the technician to complete the job is up to date in the Field Service Management software.
Confirm all customer information required for invoicing is up to date at time of scheduling (billing contact purchase order etc.
Other
Other duties may include basic administrative tasks reviewing inspection & thirdparty compliance reports quoting time and materials at emergency service standard rates and related special projects as assigned.
Requirements:
High School Diploma or GED
Associate or bachelors degree preferred
Minimum of 1year administrative experience
Scheduling and/or dispatching experience preferred but not required
Knowledge of or experience with fire life safety or other similar industries preferred
Advanced computer and software skills such as Microsoft CRM ERP and work order management systems
Demonstrated excellent customer service and professional etiquette
The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities duties and skills required. The incumbent may be expected to perform other duties as assigned.
Performance Systems Integration (PSI)is a leader in the Fire & Life Safety industry serving customers throughout Washington Oregon Northern California and Idaho. We provide a broad range of Fire & Life safety programs and services monitoring testing and inspecting system maintenance installations and code compliance consultations to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.
Why join us
Medical Dental Vision Plans
Companypaid Life and LongTerm Disability Insurance
Health Savings Account with generous company contribution (HSA)
Flexible Spending Accounts for Medical and Dependent Care (FSA)
Employee Assistance Program (EAP)
Paid Time Off (PTO) plan
10 paid holidays off per year
Safe Harbor 401(k) Retirement Plan with liberal company match
Training and Development Program
Candidates selected for this position will be subject to a background and DMV record (if applicable) check and preemployment drug screen (if applicable) once the signed offer is received.
Performance Systems Integration and our affiliates is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs job requirements and individual qualifications without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age family or parental status family medical history or genetic information status as a protected veteran status as an individual with a disability or any other applicable legally protected characteristics in the locations in which we operate.
If you are unable to submit your application because of incompatible assistive technology or a disability please contactand we will reasonably accommodate qualified individuals with disabilities as required by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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