Dedicated Client Service Partner - Miami FL - Onsite

**Theselected candidate will be expected to work at the clients site Monday to Friday 8 hour days.

**Client Address: City of Miami

RESPONSIBILITIES:

• Responsible for responding to customer inquiries solving problems and ensuring client satisfaction with products and service.

• Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.

• Conducts onsite presentations for new hire active and retiree open enrollment benefits fair to existing and prospective customers to educate and inform of plan offerings.

• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.

• Handle refer or delegate complex question issues and problems to appropriate Cigna resources.

• Refer client service issues administrative functions eligibility/claim issues billing questions and installation matters to appropriate service organization representatives

• Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural legislative and other changes affecting them.

• Maintain knowledge and expertise in all products programs services and enrollment activity. Effectively articulates and demonstrates CIGNAs capabilities and tools in the marketplace.

QUALIFICATIONS:

• High School Diploma or GED required

• 3 years professional experience in insurance healthcare managed care or related industry highly preferred

• Client facing experience preferred

• Ability to manage multiple priorities and deadlines independently and proactively

• Ability to negotiate manage expectations and creatively problemsolve effective client solutions

• Ability to pivot seamlessly from customer interaction to client level updates communication and coordination

• Excellent presentation skills. Previous success in delivering Customer and Client Communications

• Successful track record and/or possesses clear aptitude as a leader

• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work

• Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables

• Previous account management / onsite service rep experience highly preferred

• Bilingual in Spanish (verbal and written) not required but would be a plus

• Candidate must meet travel requirements for this role

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.