Responsible for getting the critical parameters like business/ portfolio/ employee attrition to be delivered as required by management. Owning team members of his / her territory/area on people metrics.
Duties and Responsibilities
Daily review with Branch Managers and teams regarding projections of business and cross sell center meetings GRT planned / activity plan for the of the defined activity plan for customer visits by the team during the WIRR/profitability in all the assigned Collections of the acquired supervision and monitoring of allocated branches visit branches meet teams conduct team huddles understand and resolves pain areas. Attend Center Meetings and meet customers. Ensure 100 compliance of all business policies and SOPs for all allocated in Collections cases in higher buckets work with Branch Managers and jointly visits customers in the for business expansion Identify and map new areas including fraud likelihoods derive and shares projections action plans and budgets with Regional Managers seeking team members for reward and recognition commensurate with their achievements
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