Telephone Switchboard Operator
Telephone Switchboard Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
NonExemptSchedule Details:
Friday Holidays Every Other Holiday Monday Sunday WednesdayScheduled Hours:
12:30 pm 11:00 pmShift:
2 Evening Shift 10 Hours (United States of America)Hours:
40Cost Center:
Telephone OperatorsThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
This position includes operating telephone control board and paging system dispatching incoming calls and paging internal and oncall clinical staff during and after regular business hours.This position includes operating telephone control board and paging system dispatching incoming calls and paging internal and oncall clinical staff during and after regular business hours.
Major Responsibilities:
- Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
- Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical oncall schedules and wireless devices.
- Complies with established departmental policies procedures and objectives.
- Attends variety of meetings conferences seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
.
Position Qualifications:
License/Certification/Education:
Required:
- High school diploma or equivalent.
Preferred:
- Medical Terminology certified or equivalent experience.
Experience/Skills:
Required:
- Must have knowledge and experience with MS Office products (specifically EXCEL).
- Must have accurate keyboarding skills.
- Good verbal and written communication skills to include proper vocabulary spelling grammar and sentence structure.
- Good customer service skills.
- Must be able to work all shifts weekends and holidays as required.
Preferred:
- Previous operator/switchboard and customer service experience.
FTE 2nd
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Employment Type
Full-Time
