Claims Handler
Claims Handler
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Job Description
Customer Advisor Private Medical Insurance Starting salary between 25100 to 28500 (depending on hours skills and experience) plus additional benefits
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most Do you exceed in a fastpaced busy environment Are you someone who establishes relationships easily with others making them feel valued and supported We are looking for people who truly care and are driven to give it their all every single day.
A bit about the job
You will be working within a fast paced busytelephony driven role to guide and support customers through their health claims journey be that confirming for appointments solving a bill queryorwhether its overnight care outpatient treatment diagnostic tests scans or aftercare you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction with support from your team.
We love people who do the right thing for our customers and our colleagues. We want people who speak up who take ownership and who make good decisions.
When you join us youll get a really warm welcome as well as great development. Were committed to helping you unlock your brilliance making sure you feel fulfilled and can develop in the way you want to. We want you to be able to continually develop grow and shine in your career. Whether its learning for your current role or developing your skills for the future weve got you covered.
Our standard fulltime contracts are for 35 hours per week (with options for part time working after the initial 18 week full time training period).However we want you to have the flexibility to increase your working hours if it suits you so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to 31200.
Flexible shift pattern between 08:00 18:30 Monday Friday. One Saturday shift every six weeks 09:00 13:00.
Skills and experience were looking for
Excellent communication skills and previous experience in a customer servicerelated role
The ability to be empathetic towards our customers supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
A good fact finder you will ask the right questions at the right time to get the customers claim processed in the most efficient way
Meticulous and detail orientated checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
Knowledge of insurance products/financial services would be great but not essential
What youll get for this role
Starting salary between 25100 to 28500 (depending on hours location skills and experience)
Bonus opportunity 6 of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40 discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such as cycle to work
Aviva is for everyone
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please contact Martin Toth
Employment Type
Full Time
