Community Program Specialist I
Community Program Specialist I
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Job Description
ABOUT THE POSITION
The County of Riversides Housing and Workforce Solutions (HWS) Department is seeking to fill multiple Community Program Specialist I positions for their Community Action Partnership (CAP) Division located in Riverside CA. Some positions may travel throughout the County of Riverside.
At this time the position will be filling two subdivision units that will consist of the following information below. Qualified applicants may be considered for future vacancies throughout the department.Position Summary 1:We are seeking a highly organized and resultsdriven Customer Service Representative Support Coordinator with strong project management and case management experience to oversee customer service operations across multiple remote sites. This role will involve coordinating processes policies and procedures for customer service teams establishing effective communication channels between satellite locations and the main office and fostering a datadriven culture. The ideal candidate will excel in project management ensuring that data is collected reported and acted upon in a structured manner while troubleshooting and resolving operational issues to improve service delivery. Under general supervision this position will develop and implement plans to empower teams improve efficiency and enhance team performance.
Position Summary 2:The Customer Service Representative Support Coordinator will play a key role in managing and supporting remote customer service teams. This position requires a generalist with a strong focus on project management case management and process improvement. The successful candidate will be responsible for collecting and analyzing data leading daily huddles and ensuring teams follow through with tasks and actions. With a focus on consistency relationshipbuilding and communication this role is critical in helping teams become more datadriven remove barriers and continuously improve customer service operations. The role also involves developing and implementing public program and awareness plans to address community issues while empowering individuals to improve their quality of life or become selfsufficient. Travel to remote sites is required to support and mentor teams in adopting best practices.
A competitive candidate will have strong project management troubleshooting and leadership skills with experience overseeing remote teams. They should excel at data analysis process improvement and mentoring teams. The role requires excellent communication the ability to resolve operational issues and a resultsdriven approach.Bilingual candidates are encouraged to apply.
Meet the team:
The County of RiversidesHousing and Workforce Solutions (HWS)Department is a dedicated group that prioritizes delivering services to the Countys most vulnerable populations. Through helpful interventions that meet our countys housing and workforce related needs HWS is promoting prosperous neighborhoods and healthy communities. Can you see yourself here.EXAMPLES OF ESSENTIAL DUTIES
Assist in the preparation of budgets and perform cost/benefit analysis of specific programs; review financial data on an ongoing basis to ensure conformance with established guidelines.
May recruit monitor evaluate and manage various program activities with related budgets to ensure program/contract compliance of goals and objectives; implement corrective measures as required.
May direct train assign and evaluate subordinate clerical and technical personnel in the performance of routine tasks.
May develop and review departmental policies and procedures to ensure compliance with state and federal legislation regulations and directives.
May compose selected correspondence reports and directives for use in public hearings and meetings with state officials.
Assist in developing coordinating implementing and maintaining a long range public education and awareness plan encompassing issues and the missions of the department; encourage members of the community to develop skills needed to improve their quality of life and/or become selfsufficient and involved.
Assist in conducting community needs assessments; motivate and organize members of low income communities and diverse cultural communities to get involved in poverty and related neighborhood issues; serve as facilitator for the development of issue forums; represent the department at public hearings and community functions; perform public speaking activities; coordinate and/or participate in special community events and public recognition programs as it relates to each program and open house activities.
Assist in data gathering and analysis to show measurable differences in program success.MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from an accredited college or university with a bachelors degree preferably with a major in communications English social behavioral sciences or a closely related field to the assignment. Additional qualifying experience may substitute for the required education on the basis of one year of fulltime experience equaling 30 semester or 45quarter units of the required experience.
Experience: One year of performing community organization/ development work which included disseminating information to internal and/or external audiences through a variety of communications media.
OPTION II
Education: Graduation from an accredited college or university with a bachelors degree preferably with a major in communications English social behavioral sciences or a closely related field to the assignment. Additional qualifying experience may substitute for the required education on the basis of one year of fulltime experience equaling 30 semester or 45quarter units of the required experience.
Experience: One year of progressively responsible experience in program analysis budget parameters economic analysis and/or urban planning.
OPTION III
Education: Graduation from an accredited college or university with a bachelors degree preferably with a major in communications English social behavioral sciences or a closely related field to the assignment. Additional qualifying experience may substitute for the required education on the basis of one year of fulltime experience equaling 30 semester or 45quarter units of the required experience.
Experience: Two years of responsible experience in the development and/or implementation of local state or federal governmental human service programs which must have included some responsibility for community relations work and program development.
ALL OPTIONS
Ability to: Communicate clearly concisely and meaningfully in both written and verbal form; build effective relationships with and meet the needs of the public for quality customer service; deal effectively with a variety of socioeconomic disadvantaged groups; evaluate programs for effectiveness; recognize problems and develop effective solutions.SUPPLEMENTAL INFORMATION
- Other Requirements
License/Certificate:Possession of a valid California Drivers License is required.
Whats Next
Open to All Applicants
This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department.
Applicants who are current County of Riverside employees and/or current employees of theDepartment of Housing and Workforce Solutions may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
Contact Bianca Galaviz at with any questions regarding this recruitment.
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C3 is available here: https://rivcocob/boardpoliciesReasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: https://rchr/disabilityProof of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the governmentjobs applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
