Experience Designer - Transformation Office
Experience Designer - Transformation Office
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1 Vacancy
Job Description
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Why We Have This Role
At Qualtrics recognize that successful transformation relies on strong leadership communication and collaboration between teams. The Transformation Service Designer acts as a key agent in bridging internal teams to deliver on a key success pillar for Qualtrics: Simplifying our business. Youll be a key leader within the Qualtrics Transformation Office whose mission it is to accelerate critical companywide strategic priorities. Youll partner closely with IT and Sales to overhaul the internal Sales user experience design through implementation of various new SaaS tech stack solutions. Youll serve as a catalyst for change collaborating with Six Sigma process experts who uncover opportunities for transformational efficiency improvement and help bring major changes to life.
How Youll Find Success
- UserCentric Design: You have developed transformational user experience designs developing the vision and reimagining workflow designs to deliver significantly improved efficiencies across GTM teams (Sales Customer Success Finance Deal Desk Legal). You showcase system wide thinking and are adept at building solutions that deliver for for users E2E across various systems/tools and workstreams
- Adaptable: Guide through complexity and create clear action plans.
- Visionary thinker: You can see systems and processes end to end and act as a champion for change. Highlighting unforeseen gaps showcasing a new way of thinking and implementing solutions beyond what is asked for by the end users. You can listen absorb extract insights and build prototypes that deliver on user needs while balancing and also delivering critical business outcomes.
- ResultsOriented: Use data and feedback to drive impactful designs.
- GrowthMinded: Foster experimentation and continuous improvement.
- DetailOriented: Manage both highlevel vision and practical implementation.
How Youll Grow
- Strategic Influence: Your work will directly impact Sales productivity & performance allowing you to engage with leadership and influence business strategy.
- Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization providing pathways for professional growth.
- Collaboration: You work seamlessly with crossfunctional teams and stakeholders at various levels seeking input and feedback to build new designs and rapidly iterate to refine.
Things Youll Do
- Redesign user interfaces and workflows within Salesforce along with other internal systems and tools to streamline processes for sales teams.
- User Workflow Analysis: Conduct user research and gather feedback from sales professionals to inform design decisions and ensure solutions meet their needs.
- Implement Best Practices: Establish design guidelines and best practices for all internal user experiences ensuring consistency and quality across platforms.
- Collaborate on Solutions: Work alongside Sales leaders and other stakeholders to identify issues and pain points developing creative solutions to enhance productivity.
- Monitor Performance: Track the effectiveness of design changes through user feedback and performance metrics iterating on designs as necessary.
What Were Looking For On Your Resume
- 7 years of user experience design particularly in Salesfocused environments designing improving Salesforce experiences and implementing new backend tech stack solutions (e.g. Zoura Stripe Netsuite or similar backend platforms).
- Avid user of Figma Miro AdobeXD InVision Sketch or similar.
- A portfolio showcasing your ability to create engaging and effective user experiences particularly for internal users and explanation of impact delivered.
- Familiarity with Sales order processing invoicing and revenue recognition workflows is a nice to have.
- Proven track record of collaborating with sales teams to understand their needs and translating them into impactful design solutions.
What You Should Know About This Team
- Highperforming agile individuals who think strategically and execute with speed
- Innovative: We value creativity and encourage experimentation fostering an environment where new ideas are welcomed.
- Focused on Impact: Your work will directly support our sales teams success making a tangible difference in their daytoday operations.
- Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent productive debates.
- Career Development: We prioritize career growth and provide ample opportunities for ongoing learning and professional development.
- Enthusiasm & Optimism: We maintain a supportive atmosphere where everyones contributions are valued and celebrate crossfunctional successes achieved together!
Our Teams Favorite Perks and Benefits
- Work life integration is deeply important to us we have frequent office events team outings and happy hours
- Qualtrics Experience Program $1800 for an experience of your choosing (eligible after a year)
- 30 paid days off 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our offices
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Employment Type
Full Time
