System Administrator- Senior
System Administrator- Senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position will perform PC replacements remote support activities such as troubleshooting software installations process improvement activities and asset record analysis.
- We need this position that provides desktop support to the 14 agencies that utilize our service.
- This position will perform PC replacements remote support activities such as troubleshooting software installations process improvement activities and asset record analysis.
- This position will work on site to perform handson duties such as imaging PC hookups and asset inventories.
- We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina.
- NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.
System Admin MidLevel Contractor Duties EEM Support
- Support customers using good customer service skills including the ability to communicate with both technical and nontechnical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & knowledge base
- Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Employment Type
Full Time
