Customer Support Engineer GE Small World
Customer Support Engineer GE Small World
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Must Have Technical/Functional Skills
- 5 years of experience with GE Small world PNI Core SW4 SW5 EO GDO GTO GSS GSA DM MES NRM K8
- 5 years of experience with magik Java VMDS & Oracle Database
- SQL shell scripting ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as ONA Data Center Management etc.
- System configuration and Hands on Experience with installation of GE Small world suite of products.
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis identification and resolution
- Strong troubleshooting & debugging skill
- Good communication skills (verbal and written)
- MS office applications (Word PowerPoint Excel) and MS Outlook competency
- ObjectOriented programming techniques Oracle and/or system administration is a plus
Roles & Responsibilities
- The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals coordinating with cross functional teams and driving closure on customer issues raised on GE Small world products
- Responsible for addressing customer issues and concerns with small world applications
Managerial Skills If any
- Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
In this role you will:
- Take a leadership role in strategizing with internal staff and customers to solve and prevent reoccurrence of issues.
- Engage with customers on daytoday issues; organize customer calls to facilitate implementation of solutions while adhering to change control compliance protocols. Ensure solution does solve the customer's issue.
- Mentor staff in troubleshooting ana analysis methods
- Knowledge transfer writes use/technical documentation and case notes. Act as a technical resource for staff
- Primary contribute to knowledge base system for customer specific issues that will benefit the greater customer and support team
- Analyze and troubleshoot issues involving all aspects of GE Solutions including but not limited to user interface network and communication connectivity and performance interoperability data collection/storage visualization analytics associated control systems and interfaces to enterprise systems.
- Own and manage personal caseload and perform case followup.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issues adhere to all Quality processes Ability to be part of an on call rotation for after business hour customer calls.
- Ability to travel to customer sites
Employment Type
Full Time
Key Skills
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