Administrative Assistant Claims

About Integrated Specialty Coverages

Integrated Specialty Coverages LLC (ISC) is a growth stage technology and datadriven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms KKR and led by a forwardthinking management team ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and Main Street USA we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this were building a digitally focused team that deeply understands the intersection between user experience data and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

As an Administrative Assistant for Golden State Claims Adjusters you will assist the claims department and claims adjusters with clerical data entry mail and receptionist duties. These duties include setting up new claims sending out letters processing incoming and outgoing mail answering phones and providing clerical support as needed.

This role will report onsite in our Carlsbad office 5 days a week. Onsite attendance is required.

Position Responsibilities

• Set up new claims by taking incoming calls emails and faxes containing new loss information and input the information and match it with a policy to create an electronic claim file
• Set up and code new losses
• Track new assignments and closings
• Process incoming and outgoing mail and match to existing claim files
• Answer inbound phone calls from insureds claimant brokers and other constituents and assist in directing them to the appropriate parties or answer any questions
• Distribute incoming faxes and voicemails appropriately
• Process payments to vendors
• Enter new contacts (w9 processing)
• Download and send claim files to attorneys upon request
• Basic reporting
• Assist adjusters with certified copies of policies printing and mailing of letters downloading documents into claim file sending electronic copies of claim files to third parties

Minimum Qualifications

• High School Diploma or general education degree (GED); or one year of related experience and/or training
• Minimum one year of customer service experience required
• Experience in the commercial insurance industry is a plus but not required
• Experience using Microsoft Office products
• Ability to learn claims software and other necessary tools
• Ability to report onsite in Carlsbad 5 days a week

Role Progression

• Senior Administrative Assistant
• Claims Operations Specialist

Benefits of Working at ISC

• Employee Ownership Program every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Burnalong digital health and wellness platform
• Canary emergency financial assistance program
• Comprehensive medical dental vision
• Life/AD&D Insurance
• Confidential Employee Assistance Program
• Health Savings Account includes company contribution
• Shortterm disability
• Voluntary benefits supplemental accident critical illness hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via email or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at or.

ISC believes in creating longterm relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically we focus on attracting developing and retaining the best talent for our business challenging our people demonstrating a cando attitude and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender gender identity sexual orientation marital status medical condition genetic information mental or physical disability military or veteran status or any other characteristic protected by local state or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal EVerify program**