Customer Service Advisor - German Speaking
Customer Service Advisor - German Speaking
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1 Vacancy
Job Description
Job Description
Location:Lodge Farm Northampton
Contract Type:Fulltime
Salary:
Hours Fulltime
Are you ready to take your career to the next level
Join a thriving global delivery leader at an exciting time of growth and expansion. This is your opportunity to become a valued part of a supportive and dynamic team where your skills and passion for customer service will shine.
If you are looking for more than just a job this is the place for you. You will be part of a collaborative environment working alongside a passionate team committed to delivering exceptional service and creating seamless experiences for clients.
Key Responsibilities:
- Provide outstanding customer service to Germanspeaking clients via phone email chat and social channels.
- Coordinate deliveries with the logistics team based in Germany ensuring efficiency and accuracy.
- Resolve customer issues and complaints promptly maintaining high levels of satisfaction.
- Maintain accurate records of customer interactions delivery schedules and feedback while assisting in document translation.
- Liaise with delivery teams to ensure clear communication and smooth service .
- Collect customer feedback to identify areas for improvement and relay key insights to the management team.
- Fluency in German and English both written and spoken (language proficiency will be assessed).
- Previous customer service experience
- Excellent verbal and written communication skills.
- Strong problemsolving abilities to effectively handle challenging situations.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively in a fastpaced environment.
- Competitive salary that reflects your skills and experience.
- 23 days holiday plus bank holidays.
- Comprehensive training and development programs to support your growth.
- Opportunities for career progression within the company.
- A health and wellness benefits package.
- A supportive and friendly team environment.
If you have a passion for customer service with German language skills and thrive in a fastpaced environment we would love to hear from you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
