Patient Access Rep - Call Center Agent - Full Time - Chabert

Weve made a lot of progress since opening the doors in 1942 but one thing has never changed our commitment to serve heal lead educate that every award earned every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner whether you work with patients every day or support those who do you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the checkin process/admission for patients; obtains and verifies accurate identification and demographical data for the patients permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for pointofservice collections facetoface patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification telephone or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types.

Education

Required High school diploma or equivalent

Preferred Associates degree

Work Experience

Required One year of related hospital clinic medical office business services/revenue cycle front line registration financial counseling banking hotel retail and/or customer service related experience

Certifications

Preferred Certification in Healthcare Access Manager (CHAM) Certification in Healthcare Access Associate (CHAA) Certification as a Medical Assistant (or other medical specialtybased certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windowsstyle applications various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits various payor guidelines on referral and authorization processes as well as have current knowledge of Federal State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational time management and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• NOT REMOTE work. This is an inoffice position.
• Office located above Primary Care Clinic at Chabert
• Rotating Shifts: 7am330pm or 8am430pm
• Provide excellent customer service to all patients guests and family members.
• Create activate and complete the patient scheduling clinic registration or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects copays deductibles and selfpay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships and a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapts behavior to the specific patient population including but not limited to: respect for privacy method of introduction to the patient adapting explanation of services or procedures to be performed requesting permissions and communication style.
• Other related duties as required.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Because the incumbent works within a healthcare setting there may be occupational risk for exposure to hazardous medications or hazardous waste within the environments through receipt transport storage preparation dispensing administration cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado California Hawaii Illinois Maryland Minnesota New York Washington and Washington D.C.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class including protected veterans and individuals with disabilities.