Call Center Representative
Call Center Representative
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Job Description
At MercedesBenz of Henderson our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey fueled by innovation and integrity that has led us to be a part of the nations #1 familyowned automotive group.
We are seeking a Call Center Representative to join the team. The Call Center Representative is responsible for building relationship with customers leading to sales through client followup and internet communication driving traffic and client loyalty.
If in your personal pursuit of excellence you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and neverending improvement join us. Your next opportunity awaits.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Responsibilities
- Answer customer calls and engage to create sales appointments.
- Respond quickly to internet phone and live chat inquiries using email scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or noshow.
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
At Fletcher Jones Automotive Group we attract nurture and retain the most talented people in the industry by providing the highest quality work environment where productivity creativity and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full Time
