Digital Clinical Lead

Site: The McLean Hospital Corporation

At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.

Job Summary

McLean Hospital is a comprehensive psychiatric hospital committed to providing easy access to superior quality costeffective mental health services in the Boston area Massachusetts and beyond. Since 1811 McLean Hospital has been a world leader in the treatment of mental illness and chemical dependency research into the cause of mental illness and the training of generations of mental health care providers. McLeans multidisciplinary programs treat a broad range of psychiatric illnesses across the full continuum of care.

Reports to: MGB Assistant CMIO McLean and Behavioral and Mental Health

General Summary/Overview Statement

Healthcare has seen a renewed focus on both the patient and provider experience and an expanding reliance on established and emerging digital technologies to deliver high quality safe equitable and efficient care. The MGB Digital Clinical Lead (DCL) to McLean and system Behavioral and Mental Health (BMH) will provide leadership for the implementation of Digital solutions that enhance the clinician experience while accounting for the delivery of high quality safe equitable efficient care in an environment of exceptional patient experience.

In the shortterm the position will focus on improving care team experience with the EHR and associated clinical IT systems. The DCL will be a leader and change agent working closely with the MGB ACMIO to McLean Hospital/BMH clinicians to understand their users workflows and needs. The incumbent will work with MGB Digital teams and McLean/BMH Digital on specific project and the Digital training team to execute consistent enterprisewide training and communication related to discrete projects.

The incumbent will have an initial focus on assessing current care team experience through the use of available data (such as Signal) and identifying and implementing digital solutions to surfaced clinical and operational challenges. Over time the incumbents focus will change depending on the needs of the organization and our clinicians. S/he will be seen as a leader and content expert such that end users will escalate digital concerns and new ideas related to the care team experience through them. S/he will work closely with McLean/BMH leadership MGB ACMIO to McLean/BMH MGB Digital governance committees and the MGB CMIO team to prioritize initiatives. In order to implement identified solutions the incumbent will work directly with other clinician informaticists nursing informaticists super users and MGB clinical and administrative leaders.

This position will be 60 effort with the remainder of the incumbents efforts directed to clinical work teaching and/or research.

Principal Duties and Responsibilities

1. Serves as a key clinical champion for major information technology projects within their purview. Builds relationships with clinical and operational leaders to gain support of information technology initiatives. Is highly responsive to users needs including training and communication to assure widespread acceptance and provider use of the clinical systems.
communication and training content in conjunction with the Solutions Delivery training and communication team and site communication teams to best update busy clinicians on important changes and enhancements within their purview.
awareness of existing and emerging technology regulatory and market factors and assists in the development of the MGB clinical IT strategy.
as an advocate for the protection of patient privacy and the security of protected health information.
excellent writing editing and oral communications skills. Ensure presentations written material and online content are grammatically correct effective and appropriate.
as a steward of resources: Attention is paid to platform/vendor rationalization as solutions to stated challenges are evaluated. Commits to outreach to other similar leaders across the industry to share challenges and solutions. Participation in national user groups to gain new knowledge and tools should be an ongoing priority.
excellent service quality: Provides high quality customer service in all activities. Recognizes eCare IS hospital operations and clinical communities as equal and valued partners.
actions: Uses the MGB values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
to the broader community of health IT professionals through active participation in ongoing professional education conference presentation and/or publication.
other duties as assigned.

Qualifications

1. Psychiatrist (MD DO) with board certification in his/her specialty or subspecialty. Maintains an active clinical practice. Active and current Massachusetts clinical license will be required of successful applicant.
2. Advanced training or degree in medical informatics or board certification/board eligible in clinical informatics is preferred but not required.
3. Three or more years of healthcare leadership experience preferred preferably involving the deployment and optimization of clinical systems.
4. Excellent knowledge of ambulatory clinical workflow
5. Demonstrated strong commitment to progress customer service and teamwork.

Skills/Abilities/Competencies Required

1. SelfDirected: Motivated energetic and creative; Requiring little direction but not averse to feedback and guidance
2. Comfortable in a highly matrixed environment: Able to coordinate a group of clinicians staff and administrators and exert decisiveness in an unobtrusive way; Exhibits strong management skills of individuals and teams; Demonstrated expertise in achieving consensus in highly charged arenas; Proven ability to manage and motivate in a complex regularly changing environment
3. Collaborative: Strong influence skills and the ability to drive outcomes through collaborative relationships with key stakeholders; Excellent record of successfully solving complex problems creatively across diverse departments and domains both internal and external to IS
4. Resultsoriented: Focus on solutions for relevant concrete issues; Demonstrates pride in being able to demonstrate consistent reliability
5. Strategic: Able to quickly understand and discuss situations and challenges; and make decisions
6. Technically Proficient: Understanding or able to quickly learn technical systems and products
7. Direct and Open Communication: Concise articulate constructive and plain speaking as a communicator; able to communicate effectively orally and in writing
8. Ethical & Trustworthy: Widely trusted and keeps confidences
9. Respected: Able to work effectively with a wide range of constituencies. A style that both engenders respect from and demonstrates respect for other clinicians.

Working Conditions

Standard office environment with regular travel to different MGB sites.
Patient Care delivery areas as needed.
24x7 responsibilities requiring oncall and evening night weekend hours as needed

Supervisory Responsibility

none

Fiscal Responsibility

n/a

Hybrid

115 Mill Street

24

Regular

Day (United States of America)

The McLean Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.