Installation Service Technician Austin TX
Installation Service Technician Austin TX
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1 Vacancy
Job Description
Job Details
Description
COMPANY OVERVIEW
Alert 360 is one of the fastestgrowing security and automation companies in the country. Over the last 50 years we have grown to be the 5th largest residential security provider in the country serving a quarter of a million customers in 26 states! Voted one of the Best Places to Work for six consecutive years we continue to search for ambitious innovative and teamoriented candidates who are interested in developing invaluable skills. At Alert 360 we are committed to worldclass customer service. Our personable leadership team believes that customer satisfaction stems from employee appreciation and strong relationships.
JOB SUMMARY
The Install and Service Technician installs services and programs security burglar alarms fire alarms surveillance video and other products as required. This may include the repair of equipment and wiring of systems and ensuring all work is in accordance with company procedures and relevant building and fire codes
BENEFITS OF JOINING OUR TEAM
Because Alert 360 hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefits program that includes excellent medical dental and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and longterm disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!
JOB SPECIFICS
The Technician position is a regular fulltime 40 hours a week) nonexempt position. This position reports to the Austin TX Office and services the area within a 75 mile radius of the Austin office
Qualifications
ESSENTIAL DUTIES & RESPONSIBILITIES
Installs and troubleshoots low voltage panels wiring and associated devices.
Provides reliable and highquality customer support.
Maintain company vehicle in a clean and organized manner and maintains the necessary truckstock/inventory.
Adjust units based on room structures and manufacturers recommendations
Utilizes technical resources information material and support to ensure efficient of assigned tasks.
Feed cables through access holes roof spaces and cavity walls to reach fixture outlets; then position cables wires and strappings when needed.
Drill holes for wiring in wall studs joists ceilings and floors by safely operating hand and power tools.
Maintains documentation of service and hours worked.
Leveraging company software completes and submits all required taskrelated activitiesproductivity and documentation in a timely manner.
Inspect installation sites and study work orders building plans and installation manuals to determine materials requirements and installation maintain or repair security systems alarm devices and related equipment following blueprints of electrical layouts and building plans.
Comply with industrystandard and companyspecific safety guidelines.
Provides customer instruction on system operation and functionality.
Performs system testing troubleshooting and signal verification.
Maintain and use PPE in the prescribed manner.
JOB QUALIFICATIONS
Minimum of High School Diploma or equivalent and Vocational Training.
Must have at least 4 or more years of experience.
Must have knowledge of intrusion systems.
Knowledge of a wide range of alarm panels.
Knowledge of fire systems CCTV and intercom access control systems a plus. Must have a strong understanding of local/national codes.
Ability to diagnose basic problems and read/understand basic blueprints.
Good written and verbal communication skills.
Ability to determine and implement resolution to complex field situations.
Valid drivers license and good driving record.
REQUIRED SKILLS
Selfmotivated and able to work independently taking initiative in identifying and resolving problems.
Excellent interpersonal skills. Exceptional written and verbal communication skills.
Proven teambuilding skills shares knowledge and is easily coachable.
Aptitude for problemsolving; ability to determine solutions for customers.
Strong analytical and negotiation skills. Knowledge of SalesForce is a plus or willingness and ability to learn.
PHYSICAL REQUIREMENTS
While performing the duties of this job the employee is regularly required to: Stand; walk;sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance;stoop kneel crouch or crawl; talk & hear.
Use vision abilities including close distance peripheral depth and color.
Sometimes work in difficult positions/circumstances with ladders scaffolding high lift equipment ducts crawl spaces attics above ceilings etc.
Lift move and hold up to approximately 50 lbs. Must be able to drive a motor vehicle (day and evenings) for extended time periods.
Required Experience:
IC
Employment Type
Full-Time
