Account Manager

Location: Fully onsite in Menasha WI. 

This position serves as the key liaison between clients and packaging prepress production to create a seamless
workflow that exceeds customer expectations. Primary responsibilities include: project management job planning
scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through
service a positive attitude a sense of urgency clear communications and the utmost professionalism in all
interactions.

JOB DUTIES AND RESPONSIBILITIES:
Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and
quality requirements
Perform order management activity such as communicating job specific information entering job details into
order management software and ensure proper priority is given to each job to meet client expectations
Apply a broad knowledge of packaging prepress to production workflows
Apply understanding of customers business needs to establish solid customer relationships and facilitate
problemsolving
Establish and promote excellent customer relations through effective and proactive communication and
continuous monitoring of customer satisfaction
Maintain contact with customers and production to advise them of job progress scheduling concerns and
requests for additional information or materials when required
Facilitates the resolution of productionrelated problems in a timely manner and elevates appropriately when
necessary
Coordinate 3D rendering services
Provide preproduction services
Generate project cost estimates and deliver to clients
Generate billing summary at project completion
Coordinate occasional client support for RRD hosted technologies (project management softproofing and
digital asset management)
Use ethical business practices in dealing with customers employees vendors suppliers and the community
Responsible for customer retention and customer loyalty

Qualifications :

Bachelor degree in discipline related to functional work or role with 35 years of relevant work experience OR
demonstrated ability to meet the job requirements through a comparable number of years of applicable work
experience.
Demonstrated knowledge of packaging prepress and print specifications for Flexo Litho Gravure Dry Offset & In Mold Label (IML) print processes
Experience working with different packaging substrate types for Flexo Litho Gravure Dry Offset & In Mold
Label (IML) print processes
Strong project management skills organizational skills and timemanagement skills
Experience with software associated with packaging prepress (Acrobat Illustrator Photoshop and Esko)
Experience with eCommmerce / 3D rendering services and requirements
Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and
internal relationships
Excellent communication skills both written and verbal along with the ability to listen for understanding
Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and
profitability
Ability to problem solve analyze potential solutions and use good sound judgment to make decisions
Experience in utilizing Continuous Improvement tools to create and track metrics

Additional Information :

RRDs current salary range for this role is $65100 to $101500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer including disability/veterans