Administrative Associate

The Administrative Associate provides a variety of administrative support functions to a site office and/or client which may include tasks such as expense reports time entry invoice entry calendar and phone management and opening client matters. 

Shift: Monday Friday 11:00 am 8:00 pm 

Qualifications :

Job qualifications

• High school diploma or equivalent education
• Minimum 1 year administrative support experience in a professional organization preferably in the legal or banking industry.  Formal education and/or training may be considered in lieu of experience.
• Skilled in the use MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
• Familiar with other software programs for providing administrative support 
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fastpaced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be selfmotivated with a positive attitude
• Proven customer service skills are required to create maintain and enhance customer relationships

Pay: $19.50/hour $20.50/hour plus 10 shift differential 

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Shortterm & Longterm Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to onsite Gym and Caf
• Company Provided Parking
• Additional Employee Perks and Discounts

Supervision

• Number and title(s) of direct reports (if any): N/A
• Received: Lead Administrative Associate Supervisor Manager

Job relationships

• Internal: This position works closely with administrative associates and administrative services team members
• External: Clients

Job duties

• * denotes an essential function)

• *Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)
• *Oversight for confidential company information including but not limited to corporate credit card information Pcards employee and client distribution lists prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Ensure that job tickets are properly filled out before beginning work
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• *Communicate with team members lead supervisor or client on job or deadline issues
• *Meet contracted deadlines for accepting completing and delivering all work
• *Troubleshoot basic equipment problems
• *Interact with clients over the phone via video or electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
• Answer telephone emails and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a costefficient manner

Additional Information :

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.

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RRD is an Equal Opportunity Employer including disability/veterans