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Make a dierence in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

9630 GRU IT Enterprise Services

Salary Range Minimum:

$61061.22

Salary Range Maximum:

$93021.06

Closing Date:

04/22/2025

Job Details:

Technical work relating to the installation maintenance operation and repair of the citys computer and telephone systems including all aspects of customer allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of responsibility and from lower classes by its emphasis on technical expertise and problem solving : The IT Support Specialist classification is the second level in a series of three IT Support job classifications. The IT Support Specialist requires an A certification plus a Microsoft Technology Associate certification and will progress when additional certification and time of experience has been achieved. However IT Support Specialists may be assigned additional job functions in all areas for which he/she is knowledgeable without respect to the assigned job classification level of IT Support Technician Specialist or Analyst.

*May underfill
*May create eligibility list

Job Description:

SUMMARY

Technical work relating to the installation maintenance operation and repair of the citys computer and telephone systems including all aspects of customer service

Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of responsibility and from lower classes by its emphasis on technical expertise and problem solving abilities.

NOTE: The IT Service Desk Specialist classification is the second level in a series of three IT Service Desk job classifications. The IT Service Desk Specialist requires an A certification plus a Microsoft Technology Associate certification and will progress when additional certification and time of experience has been achieved. However IT Service Desk Specialists may be assigned additional job functions in all areas for which he/she is knowledgeable without respect to the assigned job classification level of IT Service Desk Technician Specialist or Analyst.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on the area of assignment:

Acts as first point of contact to log classify and prioritize user queries requests and problems in support of the various computers network and telephone systems and associated peripheral equipment.

Troubleshoots isolates and determines root cause to resolve routine and intermediate level user queries requests and issues using established checklists and guidelines.

Configures tests and installs standard desktop and portable computers devices and associated peripherals within established standards.

Performs end user assistance and deploys software packages using remote desktop management

Identifies and takes corrective action to remove malware spyware and viruses to maintain integrity of IT environment.

Works with IT team members as needed to identify and resolve IT environment issues.

Deploys standard images for desktop environment.

Ensures end user workstations interconnect seamlessly in a multilayered client/server environment with diverse systems.

Applies established IT standards to daily work functions in the IT environment.

Distributes IT communication to end users for system performance alerts information and scheduled maintenance.

Assists in development of training curriculum and teaches courses.

Attends work on continuous and regular basis.

NONESSENTIAL JOB FUNCTIONS

May serve as a project team member.

Maintains current knowledge of industry.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Below are the required education experience knowledge skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from high school or possession of an equivalency diploma; and four 4 years of work experience in at least two of the following areas: customer service computer systems computer networks peripheral devices or help desk operations; or an equivalent combination of education training and experience that provide the required knowledge skills and abilities.

CERTIFICATIONS OR LICENSES

Licenses

Valid United States Driver License required at the time of appointment. Valid Florida Driver License required within thirty 30 days of start date and at all times while employed in this classification.

Certifications

Comp TIA A certification is an internationally recognized validation of the technical knowledge required of foundationlevel IT practitioners.

Microsoft Technology Associate (MTA) certification required.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of principles and operations of computers network and telephone systems and networks and related technology.

Familiar with Windows operating systems and software packages.

Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.

Experience with the delivery of excellent customer service in person and by telephone.

Familiar with remote assistance desktop tools.

Familiar with standard deployment of desktop images.

Familiar with Active Directory concepts.

Ability to keep records and prepare reports.

Ability to work effectively with coworkers.

Ability to clearly communicate technical concepts to nontechnical people.

Ability to maintain system documentation related to local support functions.

Ability to develop course outlines and teach courses.

Ability to multitask in a fastpaced environment.

Ability to communicate effectively both orally and in writing.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Work requires physical strength and agility sufficient to safely perform all essential job functions including the ability to lift carry push or pull 25 pounds without assistance.

Normal color vision required.

Oncall work required.

WORK ENVIRONMENT

May be required to work to transport equipment outdoors under various climatic conditions.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville oers a competitive benets package and opportunities to grow both professionally and personally.

All regular employees are eligible for traditional benets such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also oer great things like onsite tness centers tuition reimbursement onsite medical sta and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department ator TDD/TTY at.

Veterans Preference

Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S. specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.

If you are unable to apply online due to a disability contact recruiting at or by calling.