Sr Tech Support Associate Infra Dallas
Sr Tech Support Associate Infra Dallas
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
We are growing our US team by the hundreds this year. Its a very exciting time to join our team because we not only invest in your technology training upon onboarding we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Senior Tech Desktop Support Associate you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support conducting rootcause analysis of issues ensuring high quality and ontime customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications:
Personal skills
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
As a Senior Tech Desktop Support Associate you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support conducting rootcause analysis of issues ensuring high quality and ontime customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications:
- Completed Associates degree or a high school diploma with a minimum of 4 years of work experience
- Exposure to computer skills
- Attention to detail and problemsolving ability
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
- Candidate must be located within commuting distance or be willing to relocate to the position may require travel and/ or relocation.
- Windows10 & 11 OS installation and troubleshooting
- Worked on Windows Active Directory and familiar with AD concepts & GPO
- Knowledge and Worked on Laptop imaging using SCCM
- O365 support and troubleshooting at the client end (Outlook Teams One Drive One Note etc.
- Laptop / Desktop Hardware troubleshooting and Hardware Vendor coordination
- Understanding of VPN and experience any VPN client
- Work on Network Printer and Secure Printer and installation and troubleshooting
- Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
- Antivirus update / scanning and troubleshooting at the client end
- Knowledge / Work experience with Thin Client & VDI
- Supporting VC and web conferencing tools like Webex Zoom etc.
- Troubleshooting Docking Stations
- Networking & WiFi troubleshooting
- L1 Application troubleshooting
- Worked on Service Now ticketing tool or any other ITIL Tool
- Clear concept of Incident Problem Request and Asset Management
- Worked on remote tools like Bomgar or any other remote support tool
- Creating Knowledge base documents and user training
- Work experience on Backup tools
- Understanding of VOIP and soft phone
- Asset Management experience
- New user onboarding experience
Personal skills
- Positive Attitude
- Good Teamwork
- Excellent verbal and written communication skill
- Good customer orientation
- A high degree of initiative and flexibility
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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