IT Support Specialist
IT Support Specialist
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Job Description
About Story Construction:
Story Construction is a 100 Employee Owned general contractor construction manager and designbuilder based out of Ames IA. We focus on having a good day every day regardless of your role. Everything we do revolves around building a joyful work environment and making a difference in the communities we work.Learn more about our culture.
If you dont feel qualified for this role apply anyway to start the conversation. Were always looking for eager individuals to contribute to the success of Story Construction.
Summary of Duties and Responsibilities:
The IT Support Specialist is a parttime entrylevel position working approximately 3 days per week starting in May 2025. Youll coordinate helpdesktype IT activities with such systems as SharePoint Teams etc. This position requires occasional traveling to construction jobsites located across central Iowa within the established work shift.
Summary of Duties:
IT Support
- Assist employees through phone email and inperson contact with hardware and software troubleshooting
IT Asset Tracking
- Log and label new equipment
- Handle transfers of equipment
- Review inventory and verify asset locations and users
Equipment Management
- Handle requests for cords adapters docks monitors keyboards mice laptop bags OWLS 360degree cameras headsets etc.
- Place orders for those same items as needed
- New computer setup and coordination
- New smartphone setup and coordination
Microsoft
- Assist with video conferencing issues
- Training tips or videos
- SharePoint Administration
- Review Microsoft Licensing
Jobsite Setup
- Coordinate internet connection
- Install plan table TVs
IT Onboarding/Offboarding
- Provision and deprovision employees in Active Directory
- Conduct IT orientations with new hires
Liaison end users and Managed Service Provider
- Help Access Systems (MSP) reach users when needed
- Help bridge communication gaps between users and Access Systems (MSP)
Knowledge Skills and Abilities:
- Must be able to effectively communicate (written and verbal) with both technical and nontechnical users at all levels of the Company.
- Ability to adapt quickly to new technologies and changing business requirements.
- Selfmotivated and resultsoriented. A proactive approach to identifying users needs.
- Builds relationships internally and externally.
- Ability to learn quickly grasp business processes and functions and understand how they will impact the working product.
- Provides prompt efficient and personalized assistance to users while being pleasant courteous and professional. Projects a professional image of oneself and the company demonstrates accuracy and thoroughness and displays a commitment to excellence.
- Ability to maintain confidentiality.
Required Qualifications:
- Relevant class or work experience.
- Systems support experience
- Experience with Microsoft Office applications (Word Excel PowerPoint Outlook) is required
- Experience with Active Directory Windows Server and Azure is desirable
- Drivers License with good driving record required
Physical Demands:
The employee will work in conditions of repetitive movement climbing reaching kneeling bending or twisting and using hands to lift push pull carry handle control or feel objects tools or controls. Occasionally the employee may be required to crouch and work in awkward positions in installing and deploying technology solutions. The employee sits for long periods of time and walks on uneven surfaces and the employee must be able to occasionally lift and carry heavy objects up to 30 pounds and team lift heavy objects up to 50 pounds. Rarely the employee may need to lift and carry objects in excess of 30 pounds.
Story Construction is an Equal Opportunity Employer. All candidates will be considered without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or any other characteristic protected by drugfree workplace and employment is contingent on the successful passing of a drug Construction participates in EVerify.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
