Engineer - IT Operations
Engineer - IT Operations
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1 Vacancy
Job Description
The Opportunity:
Avantor is looking for a dynamic forwardthinking and experienced Engineer IT Operations who will be responsible for delivering results against some of the most complex business and technology initiatives.
This role will be a fulltime position based out of IND Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As a member of IT ServiceDesk team reporting to the Asst Manager of L0 operations you will be responsible to monitor servers networks databases storage and backup devices for proactive identification of incidents. In this wellrespected IT ServiceDesk group you will enjoy a wide variety of selfdirected work within a supportive team environment.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
- Monitor event alerts acknowledge and when appropriate escalate to the next level support team(s).
- Perform indepth monitoring for P1 and P2 critical applications and basic monitoring for P3 P4 applications.
- Notify Outage Management Team as the first point of contact for critical P1 and P2 alerts to ensure timely escalation and resolution.
- Schedule jobs in SAP tool for different systems ensure successful runs and restart when required.
- Cleanup NAS backup server files.
- Prepare weekly error report and ensure tickets are created for all failed jobs.
- Prepare weekly & monthly Task performance/ Aging reports drive aging calls with wider team and ensure tickets are closed on time/record justification if required.
- Support IT changes prioritizing change requests assessing impact and accepting changes which meet requirements.
- Maintain internal knowledge repository.
- Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date.
QUALIFICATIONS (Education/Training Experience and Certifications)
- Bachelors degree or equivalent experience within an enterprise level corporate IT environment is required.
- 3 to 5 years of experience is required.
- Experience in IT monitoring is highly desirable.
- Direct experience with Jenkins Nprinting Cloudwatch Qlikview SolarWinds Redwood OpManager and/or PagerDuty is highly desirable.
- Certifications in AWS or ITIL is a plus.
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
- Knowledge of ITIL based Incident Problem and Change Management processes.
- Strong problem solving and analytical skills.
- Ability to selfstart and to effectively participate in a team environment.
- Ability to be an oncall escalation point for production support and scheduled offhours/weekend work if/when required.
- Ability to focus on the customer and to adhere to processes defined for customer issue handling.
- Ability to examine summarize and effectively present data when required.
- Commitment to high professional and ethical standards in a diverse workplace.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances lifechanging science.
The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a casebycase basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party nonsolicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
Employment Type
Full-Time
