Audiovisual Services Manager

Job Summary:

The Audiovisual Services Manager is responsible for ongoing planning installation support and operation of Mercys audiovisual equipment in instructional spaces meeting rooms and special event locations. The individual in the position is responsible for managing AV personnel coordinating event support and overseeing audiovisual projects while maintaining Mercys audiovisual inventory and providing daytoday operational support.

Essential Job Functions & Responsibilities:

• Provide supervision and oversight for audiovisual technology in instructional and event spaces/locations
• Work at scheduled events and meetings to provide assistance and technical support. Ensure equipment is properly setup and broken down in a timely manner
• Test the technology in instructional and event spaces to ensure proper operation. Perform advanced troubleshooting and repair of audiovisual systems
• Assist users with hardware and specialized software applications
• Coordinate repairs and vendor service calls for institutional audiovisual equipment and obtain estimates for parts as required
• Install or assist with the installation of audiovisual equipment such as projectors switchers controllers and extenders
• Monitor help desk inbox for audiovisual problems and resolve issues in a timely manner. Collaborate with other IT team members as needed to troubleshoot technical issues
• Provide shortterm solutions for rooms with audiovisual system issues and devise solutions to eliminate downtime
• Leverage software tools to remotely manage and troubleshoot problems with audiovisual devices across Mercys four campuses
• Maintain accurate system inventory documentation storage and security of equipment
• Create and maintain documentation of associated operational procedures
• Lead projects for the installation upgrade and maintenance of classroom and institutional audiovisual technology. The projects managed can be small for a single area or room or large comprising multiple rooms on different campuses and involving technology such as controllers large video displays or walls projectors microphones videoconferencing equipment and webconferencing systems
• Develop requests for proposals (RFPs) for audiovisual projects
• Participate in other projects as assigned
• Participate in crossdepartment meetings to collaborate on projects and report on status. Attend management team meetings to review practices report on the status of issues or projects and provide input to improve operations
• Partner with IT staff and other departments to develop faculty readiness for the use of classroom technology
• Stay current with emerging audiovisual technologies and their potential applicability to the University
• Adhere to applicable policies and procedures
• Perform other duties as assigned

Required Skills & Experience:

• Minimum four to five years of experience managing or supporting classroom and event audiovisual technology (e.g. Extron Crestron Epson Christie Polycom)
• At least one year of experience supervising or leading an AV or IT support team preferred
• Excellent attention to detail and strong customer service skills
• Excellent interpersonal oral and written communication skills
• Effective and efficient with managing vendors
• Ability to gather and analyze facts draw conclusions define problems and suggest solutions
• Ability to work on multiple projects simultaneously respond to shifting priorities and work efficiently under pressure
• Ability to lift fifty pounds
• Effective user of Microsoft Office suite of applications
• Experience with help desk ticketing systems and customer service workflow
• A pleasant and collegial personality consistent with the mission of a serviceoriented unit
• Ability to work outside of regularly scheduled hours including nights and weekends
• Have reliable transportation to get to and from NYC and Westchester County campus locations

Preferred Skills:

• Experience providing academic technology support in a higher education setting
• Experience with IT Infrastructure Library (ITIL) and ServiceNow
• CTS certification
• PMP certification

Education Requirements:

• Associates degree or equivalent from twoyear college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience

About Mercy

Mercy University is a dynamic independent coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business Education Health and Natural Sciences Liberal Arts Nursing and Social and Behavioral Sciences.

Mercy is the regions largest private nonprofit MinorityServing Institution proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI) Mercy University has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education earning their prestigious Seal of Excelencia for intentionally serving Latino students.

Mercy University was further recognized by HACU as a national leader in awarding bachelors degrees to Hispanics in several disciplines including Psychology Sociology and Business. Westchester Magazine has also named Mercy the Best College in Westchester County inand 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.

Mercys student body reflects the rich diversity of the New York metropolitan area. Enrollment including fulltime and parttime undergraduates and graduates is approximately 8800. Mercy students learn on campuses in Dobbs Ferry the Bronx and Manhattan as well as online.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer highquality health care plans retirement benefits tuition discounts flexible spending and much more.

Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and highquality learning environments thus preparing students to embark on rewarding careers to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age race color national origin ethnicity creed religion marital status sex sexual orientation gender gender identity pregnancy height weight genetic information disability or protected veteran status.

As part of this commitment Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact The Office of Human Resources atOption 6 or via email at .

The posted salary range for this position is based on several legitimate nondiscriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be foundhere.